Qatar Airways Cargo adopts Descartes vMail™ solution

Published: Monday, November 12, 2018

With the launch of automated mail management system, Qatar Airways Cargo has been recognized as the first in the industry to introduce this major enhancement to its business. Introducing at more than 50 stations across its global network, the carrier has also signed an agreement with leading logistics solutions-provider Descartes, and integrated its Descartes vMail™ solution with its in-house cargo management information system, cargo reservations, operations, accounting and management information systems (CROAMIS) for electronic data interchange messaging.

Guillaume Halleux, chief officer cargo, Qatar Airways said, “The roll out of the automated mail management system across several destinations in our network will immensely benefit our customers and the flourishing e-commerce business. Our dedicated teams have been working hard for months to ensure the seamless integration and interface between the two data-heavy systems, Descartes vMail™ and our in-house CROAMIS system. This is certainly a game-changer in the industry as we move forward with our automation and digitalization initiatives that not only enhance the customer experience, but also demonstrate our contribution to the environment by implementing 100 percent paperless operations.”

The Descartes vMail™ team provides support to each of the cargo carrier’s stations on demand 24 hours a day. This seamless integration enables the complete automation of the airmail logistics chain from origin, through to the hub and onto the final destination, making manual entries a thing of the past. With more than 100 tonnes of international airmail transiting daily through the carrier’s dedicated Airmail Unit at Hamad International Airport in Doha, this major enhancement to its QR Mail product has greatly increased efficiency and provides unrivalled quality, end-to-end transparency, accuracy and accelerates the physical flow of airmail, while keeping the entire process paperless. Other benefits include easy billing, robust revenue accounting and real-time track and trace of mail consignments. In the coming months, the airline will be rolling out the automated mail management system to more stations in its global network.

Vice President of Network Integration Strategy at Descartes Jos Nuijten stated, “We are excited that Descartes vMail™ is helping Qatar Airways Cargo to fully automate mail management. As international e-commerce growth continues to increase demand for air mail transportation, our technology improves operational productivity and provides greater visibility essential to transforming the customer experience.”