Mawani signs SLA with KSA’s ZATCA to regulate activities at Jeddah Islamic Port

Saudi Ports Authority (Mawani) signed recently a Service-Level Agreement (SLA) with the kingdom’s Zakat, Tax, and Customs Authority (ZATCA) to regulate joint activities, create and execute service- level operations and automation mechanisms at Jeddah Islamic Port.

The agreement aims to optimize efficiency, increase productivity, and enhance the customer experience at the Arab world’s second-largest port strategically located in the Saudi commercial capital, Jeddah.

Under the agreement, the two parties will collaborate to regulate joint activities in ports, integrate roles and responsibilities, outline service level requirements and escalation mechanisms, as well as tackle operational challenges, and develop service-level operations to boost operational efficiency and cooperation between Mawani, ZATCA, and other stakeholders in planned port operations.

Furthermore, the partnership aligns with the National Transport and Logistics Strategy’s (NTLS) objectives to promote and nurture partnerships between the public and private sectors to steer away from oil reliance and position the kingdom as a leading logistics hub as part of its Vision 2030 program.

The deal planned to be rolled out across other ports is part of Mawani’s strategy to enhance Saudi ports’ capabilities and business environment to guarantee customer satisfaction and drive economic diversification.