Keyvan Aviation and SACSC Strengthen Collaboration for Superior Customer Service in China

Published: Monday, October 30, 2023

Keyvan Aviation and COMAC Shanghai Aircraft Customer Service Co. Ltd.(SACSC) have signed an agreement to strengthen their collaboration in order to provide superior customer service products and digital solutions to Chinese airlines and aircraft operators.

While İstanbul is hosting the Routes World 2023 which is the most prestigious organization of the world aviation industry Keyvan and SACSC revealed their collaboration agreement to the global industry.

Commercial Aircraft Corporation of China, or COMAC, is the main body responsible for the Mainline Civil Aircraft Project of China and leads the development of mainline and regional aircraft as well as the commercialization and industrialization of Chinese civil aviation. COMAC is mainly engaged in the research, manufacture, and flight test of civil aircraft and its related products, in addition, it is also responsible for marketing, maintenance, leasing, and customer service. As the customer service center of COMAC, Shanghai Aircraft Customer Service Co., Ltd. (SACSC) undertakes technical research and implementation of whole-life customer service for domestic and international customers.

Keyvan Aviation, the first and the only company in Turkey and the fourth in the world, that offers approved worldwide aeronautical and navigation database services, is ready to offer aeronautical and navigation database solutions with worldwide data coverage to potential customers, the database includes more than 28.000 airports, more than 36.000 Runways including with Civil, Private, and Military category, globally, and a millions row of data included with airways, navaids, waypoints, and procedures related to airports, restrictive and prohibited zones, and etc. Data process and quality checks are performed as per ED-76A (DO-200B) international standard and ED-77 (DO-201B) Data requirements, matching with EU Regulation 2017/373 and under the EASA Type 1 DAT Provider Certificate. KEYVAN Aviation implemented Data Quality Requirements (DQR) and Aeronautical Information Processing Procedures to process the data and create the final ARINC 424 database, and all processes audited and approved by the European Aviation Safety Agency (EASA) and Type 1 DAT Provider Certificate issued with Reference no. EASA.AOA.DAT.033. For each update and change, every effort is made to ensure the data passes our quality system and meets the needs of EU Regulation 2017/373 as well as RTCA DO-200 and EUROCAE ED-76, and the final outcome containing the most up-to-date, complete, and reliable information available as per states publications.

The agreement between Keyvan and SACSC will serve as an excellent step forward for Turkey-China relations.

Mr. Mehmet KEYVAN CEO and Founder of KEYVAN Aviation said, “KEYVAN highly appreciates the role of COMAC in the new aviation edge and offering new aircraft models to the aviation industry. This agreement reflects excellent mutual relations between KEYVAN and SACSC. We stand ready to continue our support to COMAC in the areas of our shared priorities, and we are happy to strengthen a Turkish product’s position in the global market.”

Mrs.Li Ling, the president of SACSC said, “We appreciate the advanced technology of Keyvan in aeronautical data and digital solutions, as SACSC has always been dedicated to providing its customers at home or abroad with improved services and better digital solutions. We know that we can benefit from good partners and are happy to help bring in more competitive players into the Chinese market!”

The combination of Keyvan Aviation and SACSC provides unique capabilities and value for the Turkish and Chinese aviation industries, as well as opening up new opportunities and projects in the near future. KEYVAN Aviation is committed to aviation safety and following global standards, as well as being able to support customer needs in this challenging world.