Etihad Airport Services Cargo Elevates Efficiency with Hermes 5 Upgrade

Published: Tuesday, May 14, 2024

Hermes Logistics Technologies (HLT) has successfully upgraded Etihad Airport Services Cargo’s hub in Abu Dhabi to the latest version of its Hermes cargo management system (CMS), following a contract renewal that will also see the airline utilize the Hermes Business Intelligence add-on.

Hermes 5 is HLT’s latest function-rich cargo management system and forms the core of the Hermes Ecosystem, a suite of pay-as-you-go cargo management solutions that include Business Intelligence, Track & Trace, and a Learning Management System, among others.

“We are pleased to see Etihad Airport Services Cargo going live with our latest Hermes 5 on-premises in Abu Dhabi. We have worked with the company since 2015, and our teams have collaborated closely on this implementation to ensure a smooth switch-over,” said Yuval Baruch, Chief Executive Officer of Hermes Logistics Technologies.

“In addition to the operational efficiency and new functionality of the upgraded CMS, EASC will benefit from an enhanced version of Hermes Business Intelligence, a comprehensive dashboard reporting tool based on Hermes’ extensive data lakes.

“The combination of these solutions will help the company with operational insight so it can make better-informed decisions.”

The HLT team worked with EASC, both on and offsite, to reduce downtime at the Abu Dhabi cargo hub during the upgrade and ensure service stability following the switchover.

“Our upgrade to Hermes 5 has been a success, owing to the strong collaboration between Hermes Logistics Technologies and our teams,” said Naresh Ranganathan, Acting Vice President at Etihad Airport Services Cargo.

“We were able to complete the process ahead of schedule, thereby minimising downtime for our air cargo operations and enabling us to seamlessly resume normal business operations.

“The inclusion of the Business Intelligence function will help us better understand where operational efficiencies can be made, so we can provide efficient cargo handling services at our hub for all airlines operating into Zayed International Airport.”

EASC’s contract renewal and upgrade are the latest sign-ups to Hermes 5 and the Hermes Ecosystem, reflecting the cargo handling industry’s shift towards increasing digitalization.

Recent commitments will see Hermes’ newest technology deployed at Amsterdam Airport Schiphol, Cairo International Airport and a number of Portuguese airports.

The Hermes Business Intelligence add-on is scheduled to go live with Etihad Airport Services Cargo in June 2024.