Ethiopian enhances features of bilingual Chatbot for domestic and international services

Published: Monday, August 2, 2021

ADDIS ABABA: Africa’s largest aviation group, Ethiopian Airlines Group, announced it has upgraded the features of its bilingual Chatbot named “Lucy” for domestic and international flight uses.

Lucy, which is powered by both Amharic and English languages with Ethiopian calendar installed
for Amharic language users, is now equipped with various self-service features that will enable passengers to easily process their travel needs.

Passengers can simply use their mobile to book, pay, check-in, check flight status, get information on free and excess baggage and Live Chat through the chat-bot from which they can also send their feedback.

“We are constantly working on ways to improve our accessibility to our customers. Our main goal is to secure simplicity and convenience in the services we provide. With the upgraded chat-bot, passengers will have additional option to process their travel globally at their convenience,” said Ethiopian Director for Integrated Marketing Communications Mr. Mesfin Biru.

Easily accessible on telegram and messenger, the chat-bot is expected to have a vital role in simplifying travelers’ experience.  The Ethiopian chat bot is an additional online platform of the airline along with Ethiopian website and mobile app.