Dubai Customs gets credit for its creative digital transformation on International Customs Day
DUBAI, UAE—The World Customs Organization hailed the UAE for its creative approach in handling digital transformation challenges as nations worldwide marked the International Customs Day this year.
“It is a great pleasure for me to join you celebrating the International Customs Day. I also would like to take this opportunity to congratulate you on the United Arab Emirates’ Golden Jubilee, together with my best wishes for health, and happiness, and even more progress and prosperity for the people of the United Arab Emirates,” said Dr. Kunio Mikuriya, Secretary General of the World Customs Organization (WCO).
The UAE has developed its digital programs and systems in line with the objectives of the Projects of the 50, which aim to stimulate and diversify national economy. It has successfully maintained a robust private-public partnership strategy in overcoming the pandemic challenges.
Ahmed Mahboob Musabih, Director General of Dubai Customs, CEO of Ports, Customs and Free Zone Corporation, commented: “The World Customs Organization has selected “Scaling up Customs Digital Transformation” to be the 2022 theme. Under this slogan, the customs community will be focusing on how to create operational models in a fully digitized environment that captures and exploits data. Digital transformation has grown in importance with the spread of the pandemic.
“We have realized the importance of digital transformation at an early stage of our journey, and thanks to the incessant efforts, hard work, creativity and dedication of our teams, Dubai Customs has become a model example in delivering smart services. Our in-house Mirsal 2, the integrated customs system, is a turning point in customs sector due to the great potential it delivers in facilitating trade. Last year, online transactions made 99.6% of the total, which meant clients were able to get the services, without any need to visit the service centers. We scored 91.8% on the Dubai Government’s Happiness Index 2021. We won renowned rewards. Great Place to Work®, the global authority on workplace culture, ranks Dubai Customs among top 10 Best Workplaces in the Middle EastTM 2021.
“Dubai Customs ranked among the top five workplaces for women in the Gulf, according to a study by ‘Great place to Work’ organisation. The Authorized Economic Operator program which we co-launched at the federal level is one of the major security, safety and facilitation frames of the supply chain (SAFE).”
The Director General also highlighted that Dubai Customs completed 24 million transactions last year and won the DGE’s Elite Award.”
