Dubai Customs and DP World introduce automated export Exit/Entry certificates

Published: Monday, August 2, 2021

DUBAI: To enhance the export cargo load process at Jebel Ali Port, the biggest in the Middle East and among the world’s busiest ports, Dubai Customs has joined DP World, UAE Region, the leading enabler of smart trade, in launching last month the Automation of Exit/Entry Certificates for all types of exported goods.

On average, 700 documents are stamped daily or more than 250,000 annually, at the Customer Service Centre of Jebel Ali. The issuance of Exit Certificate Automation eases the process of refund claims submission at Dubai Customs, saving time and money, and expediting export transactions.

“We are pleased to launch Automation of Exit/Entry Certificates initiative in cooperation with DP World, which comes within Dubai Customs’ plans to automate customs procedures and leverage advanced technology to reduce customers’ time and cost in a way that supports commercial operations and enhances Dubai’s global trade position. Our aim is to fulfil the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to boost Dubai’s foreign trade to AED 2 trillion in the coming years,” commented Ahmed Mahboob Musabih, Director-General of Dubai Customs.

The COVID-19 pandemic has accelerated innovation and digitalization Dubai Customs was at the forefront of this drive.

Abdulla Bin Damithan, CEO and Managing Director, DP World – UAE Region and Jafza, noted: “The Automation of Exit/Entry Services in collaboration with Dubai Customs will play a significant role in mitigating the unprecedented challenges in the supply chain due to the COVID-19 pandemic. Contactless is the way forward and we hope to be flagbearers of this change in the business community as it will help to reduce operational strain and costs involved, while creating a safe and secure environment. Moreover, our end goal is to offer satisfactory services to our customers. We were thrilled with the appreciation this initiative received during a pilot session.”

The initiative will speed up the refund process as customers can now submit refund claims immediately after loading vessels’ departure. The wait time for physical documents for submission has been eliminated.