Cathay Cargo integrates mail handling data with new mail service to improve visibility

Published: Friday, March 31, 2023

Cathay Cargo has launched a new mail service that integrates mail handling data with its cargo systems to improve visibility.

The new Cathay Mail service integrates mail-handling data with air cargo systems using the the postal air waybill (PAWB) through electronic data interchange (EDI) technology.

This removes much of the previous shipment paperwork and improves “visibility of shipments down to mailbag (or receptacle) level, allowing them to offer package-level track-and-trace visibility to e-commerce shippers”.

Cathay Cargo said the information also allows it to manage capacity against actual mail volumes on flights, so it can make allowances for surges in ad hoc demand, or make unused space available for other cargo.

European mail shipments will also be compliant with the European Union’s new ICS2 customs requirements, which are being introduced this year.

Director cargo Tom Owen said: “Cathay Mail highlights how we have adapted technology and digitalisation to offer real benefits to our customers.

“By fully integrating mail-handling functions with our cargo operations and expertise, our innovative new mail solution provides a sophisticated suite of tools and facilities to support our postal partners.

“This new investment in our mail-handling capability increases the attractiveness of Hong Kong as a global mail hub, giving post offices the confidence to move mail more seamlessly to, from and through Hong Kong,”

The system will also help with performance monitoring through the EzyPost platform.

Indices such as on-time delivery and visibility performance will be accessible and updated from live data.

“Cathay Cargo will aim to outperform the 95% industry ‘visibility performance’ standard, and will set its own stretch targets to ensure it exceeds contractual standards,” the carrier said.

“The EzyPost platform will also produce monthly reports that will be available to post office customers.”