Federal Express Corporation (FedEx), the world’s largest express transportation company, has launched FedEx Surround® in the United Arab Emirates (UAE), an intelligent solution for monitoring and intervention, designed to elevate logistics and supply chain management. Built on near real-time visibility, AI-powered predictive analytics, and advanced handling capabilities, FedEx Surround® provides businesses with unmatched shipment visibility, control, and reliability.
FedEx Surround® predicts potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions.
The tools offer three service levels—Select, Preferred, and Premium—to effectively meet diverse customer requirements across multiple industry sectors.
Industries served include healthcare, aerospace, automotive, and high-tech, benefiting from specialized support tailored to their unique operational needs.
Critical updates and timely interventions provided by these tools ensure the integrity and punctual delivery of sensitive and valuable shipments.
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With FedEx Surround® monitoring and intervention, the company provides three key benefits to its customers:
“At FedEx, we are constantly innovating with data-backed intelligent solutions to meet the evolving needs of our customers,” said Nitin Navneet Tatiwala, vice president of Marketing and Air Network for FedEx Middle East, Indian Subcontinent, and Africa. “We are continuously learning from the millions of packages moving through our network each day – identifying patterns, trends, and cause-effect relationships – and using these insights to enhance our services in a more focused way. The launch of FedEx Surround® is a game-changer for businesses relying on just-in-time delivery and critical shipments. It empowers businesses to smartly intervene in real-time, ensuring that shipments are not only monitored, but also actively managed to mitigate potential disruptions, enhancing decision-making, and ensuring peace of mind every step of the way.”
The launch of FedEx Surround® aligns with the company’s broader commitment to support global commerce through smart innovation. Alongside this monitoring and intervention solution that the logistics company offers a comprehensive suite of other digital tools, such as FedEx Delivery Manager, an interactive delivery solution that provides customizable delivery options and alerts, and the FedEx Import Tool, which simplifies the import process, enhancing efficiency, compliance, and the overall end-to-end shipment journey. These digital tools integrate seamlessly with the company’s existing wide range of shipping and tracking services.
Kale Logistics Solutions (Kale) airport cargo management system, has automated the customs clearance operations of CKTS Company Limited (CKTS), a major ground handler at Kansai International Airport, Osaka, Japan.
The first stage of deploying Kale’s GALAXY cargo management system has automated the shipment triggering and document acceptance process – with the objective to streamline processes that previously relied on manual data entry or were not harmonised, resulting in delays and work duplication.
“Kale has consistently led progress in air cargo digitisation and digitalisation globally, and this launch is its strategic entry into the Japanese market,” said Atsushi Kato, Management Advisor, CKTS Company Limited.
“At CKTS, we are excited to use the capabilities of Kale’s flagship GALAXY system and look forward to benefiting from its advanced functionalities for many years.”
Kansai International Airport is hub for major airlines in Japan, with CKTS alone handling 140,000 tons of air cargo annually.
“GALAXY has been a critical asset to a wide range of our partners, and it is now gaining more ground in the far east and transforming ground handling operations in Japan,” commented Vineet Malhotra, Co-founder and Director of Kale Logistics Solutions
“Customising proprietary messages is a major milestone for Kale as a digital trade facilitator – we look forward to further digitising the CKTS operations in the deployment phases to come.”
Kale deploys the GALAXY system in phases to optimize the digital integration of existing systems and processes, ensuring that cargo operations are not disrupted.
The second phase will see the introduction of handheld terminals for key warehouse functions, including the recording and live reporting of shipment arrivals to customs.
Aerios, a member of CargoTech, officially announced recently the launch customer for its Carrier App. Global air cargo charter provider Cargojet participated in the technology company’s alpha program, offering key industry insights and feedback.
After extensive trials of the Carrier App, Cargojet is excited to integrate this innovative platform into its operations. Designed to streamline processes, enhance efficiency, and accelerate response times for charter quotations, the platform centralizes operations into a single system. Early insights indicate significantly faster responses to charter requests, supporting seamless operations and reinforcing Cargojet’s commitment to reliable and responsive global air cargo solutions. Additionally, this integration is expected to improve quote conversion rates.
Aerios’ Carrier App has helped to build CRM capability, which will provide it with access to internal data and reporting, helping:
“I am proud to announce Cargojet as our first partner carrier. Cargojet’s early adoption and feedback have been invaluable in shaping the Aerios Carrier App. The alpha program and partnership with the Cargojet team has been an incredible journey,” says Simon Watson, Founder of Aerios. “Cargojet is the first of a long line of carriers to go live with the Carrier App, and I look forward to announcing more partner airlines in the near future.”
Aerios’ Carrier App integrates CRM and communication with flight operations, offering a seamless charter management solution for air cargo.
Aerios’ suite helps airlines distribute and advertise capacity to brokers, maximizing revenue opportunities for all sizes.
WestJet Cargo has expanded its digital presence by partnering with CargoAi. Freight forwarders can now book general cargo and perishables to all WestJet destinations via CargoAi’s CargoMART platform and CargoCONNECT APIs.
Customers can access real-time capacities, rates, and shipment tracking. This includes destinations in Canada, the US, the Caribbean, Europe, Asia, and Latin America.
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Kirsten de Bruijn, Executive Vice President of Cargo at WestJet, stated, “We want our customers to have easy, convenient, and immediate access to the information and services they require. Partnering with CargoAi was the logical next step in our digital transformation journey.”
Matt Petot, CEO of CargoAi, added, “Our platform offers real-time pricing and capacity information around the clock. It provides tools for greater visibility and insight into the environmental impact of shipments.”
The rollout began in December 2024, giving CargoAi customers full access to WestJet Cargo’s network. This move follows WestJet Cargo’s recent integration with Freightos’ WebCargo and 7LFreight platforms, boosting access in North America, Europe, and Asia.
Freightos Limited, a global leader in freight booking and payment, has announced the integration of Canada’s WestJet Cargo into its WebCargo and 7LFreight platforms.
This partnership allows freight forwarders to access WestJet Cargo’s air freight network, view real-time rates, make eBookings, and pay online.
The airline enhances WebCargo’s network on key routes from Calgary (YYC) to major international hubs such as Tokyo Narita (NRT), London Heathrow (LHR), and Paris Charles de Gaulle (CDG). Freight forwarders can now digitally access WestJet Cargo’s services for transporting general cargo, perishables, high-value goods, pharmaceuticals, and time-sensitive shipments.
Helvetia Global Solutions and Breeze partnered to deliver tailored cargo insurance solutions to the global logistics market.
This collaboration combines Breeze’s technological expertise with Helvetia’s international transport insurance experience to enhance customer protection.
Breeze’s digital platform integrates directly into freight forwarders’ systems, streamlining workflows and enabling efficient cargo insurance offerings.
Automated and Data-Driven Underwriting: Utilizing data and underwriting criteria provided by Helvetia, the platform instantly underwrites and generates quotes for each shipment, typically within seconds.
Efficient Claims Handling: Claims are processed directly on the platform, with simpler cases settled automatically and complex ones escalated for additional review.
Instant information: State of the art dashboards allow easy, timely tracking of goods in shipment, as well as assessing risk profiles and gaining financial and risk related insights.
Founded in 2021, Breeze identified a gap as 70% of global cargo remains uninsured due to workflow challenges.
This exposes shippers to substantial risks and impacts logistics providers’ service offerings.
Breeze developed a cargo insurance platform that integrates seamlessly with logistics players of all sizes, analogue or digital.
By 2024, Breeze’s platform scaled to support hundreds of customers and thousands of shipments, insuring cargo worth millions.
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Helvetia is a well-established player in international transport insurance, offering solutions designed to meet diverse client needs.
Helvetia decided to partner with Breeze because of:
Advanced Technology: Breeze’s platform integrates with logistics systems, adding value through data and analytics like route analysis and risk-based pricing.
Streamlined Processes: The solution provides a fast, fully automated, seamless user experience from underwriting to claims settlement perspectives.
Closing Awareness Gaps: Addressing unnoticed protection gaps for shippers and mitigating increasing risks in global trade to enhance cargo security and coverage.
New Risks: Breeze’s technology allows to tap new risks, which are currently not covered, providing further growth opportunities for both Helvetia and Breeze.
“Helvetia is a great partner to innovate cargo insurance and expand internationally,” said Eyal Goldberg, CEO of Breeze.
“Their expertise and customer-first philosophy align with our vision to empower freight forwarders and logistics companies globally.”
“Partnering with Breeze broadens our reach with a fast, tech-driven solution for cargo covers,” said Pascal Barbato, Head of Helvetia’s Marine, Aviation and Art Division.
“Sharing common values and a passion for customer-centricity sets a strong foundation for mutual growth.”
The collaboration between Breeze and Helvetia began at the end of 2022, exploring innovative, technology-based opportunities in the cargo market. Helvetia invested now in Breeze’s latest funding round, which solidifies this partnership, supporting Breeze’s international and horizontal expansion efforts. Together, Breeze and Helvetia are shaping the future of cargo insurance, delivering solutions that are efficient, innovative, and customer focused.
cargo.one now offers instant digital booking for CMA CGM AIR CARGO’s global capacity, enhancing accessibility for air freight forwarders.
CMA CGM AIR CARGO, part of CMA CGM Group, offers freight forwarders a vast network in sea, land, and air logistics.
Forwarders in six countries can now easily quote and book CMA CGM AIR CARGO services 24/7 using a seamless platform.
The partnership gives CMA CGM AIR CARGO access to cargo.one’s global reach and digital sales expertise from 60+ airlines.
Since April 2021, CMA CGM AIR CARGO has offered robust air capacity, effectively linking Europe to Asia Pacific with flexible, reliable services.
Additionally, CMA CGM AIR CARGO operates Transpacific routes connecting Greater China and North America.
cargo.one enhances forwarders’ access, speed, and convenience for CMA CGM AIR CARGO, offering expert support and innovative shipment management tools.
Moritz Claussen, Founder & Co-CEO of cargo.one, comments, “The addition of CMA CGM AIR CARGO capacity to our portfolio reflects the unique depth and diversity of our carrier options. We are delighted to enhance CMA CGM AIR CARGO’s digital strategy using our expertise and rapidly deliver its services to more forwarders.”
CMA CGM AIR CARGO uses cargo.one to expand globally, improve market response, and increase sales efficiency across 130 countries.
Freight forwarders in six countries can book cargo to Shanghai, Hong Kong, Incheon, Guangzhou, and Chicago using cargo.one today.
Capacity options are available up to 5000kg with CMA CGM Standard service, and with Express service on applicable routes.
More markets will be added over time.
Wipro, a leading technology services and consulting company, today announced that it has been selected by Etihad Airways, the national airline of the United Arab Emirates, to lead its comprehensive technology modernization.
Wipro will ensure seamless migration of legacy systems and improve operational efficiency across key areas, including workplace, network, infrastructure, and service management.
As part of the five-year contract, Wipro FullStride Cloud will deliver a customized cloud-based solution that will provide Etihad Airways real-time insights into their resource utilization and improve operational agility and scalability for their global operations.
Wipro will also integrate Generative Artificial Intelligence (GenAI) modules across the IT framework – from automation of data centers to conversational support to end-users. GenAI will also provide intelligent device management and GenAI-based insights that will optimize performance and resolve potential disruptions proactively.
Frank Meyer, Chief Digital Officer, Etihad Airways, said, “We look forward to working with Wipro to prepare for the AI era, with an emphasis on innovation, sustainability, and cost optimization. Together, we aim to elevate our customers’ experiences through advanced automation, intelligent operations, and enhanced observability.”
Vinay Firake, CEO – Asia Pacific, Middle East and Africa (APMEA), Wipro Limited, said, “We are excited to embark on this journey with Etihad Airways and enable them to adapt to the dynamic needs of the aviation industry. Through our proven expertise in digital transformation and AI-powered solutions, we will deliver seamless, efficient and innovative services to their customers.”
Additionally, Etihad Airways will gain access to Wipro’s Innovation Lab in the UAE, which will play a pivotal role in enhancing their technology to meet the evolving demands of their global operations.
For more than two decades, Wipro has operated in the Middle East with thousands of employees and providing opportunities for local talent to effectively serve the clients in the region. The company brings its global expertise in the aviation industry and proven capabilities across cloud transformation to help clients unlock new opportunities.
The air cargo IT specialist allivate is rolling out a new digital product by the name of “Easy Transit” at Frankfurt Airport.
It simplifies and expedites the launch of the EU NCTS5 transit procedure and is available immediately in the Cargo Community System FAIR@Link. The catalyst for the latest market launch are the more stringent requirements for all participants in the NCTS5 customs procedure. Over a quarter of imported freight at Frankfurt Airport is affected.
How the NCTS module works
The most significant changes in the new NCTS5 version include the declaration of shipments at goods item level using the 6-digit HS code. Thanks to the allivate solution “Easy Transit,” the time-consuming manual entry of additional data is no longer necessary.
allivate Managing Director Martina Schikorr explains: “Users simply upload the AWB numbers from their shipments to the FAIR@Link Cargo Community System. The system compiles all the necessary information. The customs software automatically fills in the transit procedure when users open it. They only need to add information about the driver, truck and seal.”
The new service is available immediately in the DAKOSY customs software ZODIAK.
In the next configuration phase, Allivate will connect additional customs providers via a neutral interface.
Two major freight forwarders have already integrated the module and are using it to fully manage the NCTS5 customs process.
For Schikorr, the reports from the logistics sector confirm: “Without digitalization, the changeover entails considerably more work.
Customs authorities can deny shipments clearance if participants do not comply with or incorrectly implement the new requirements.
Swiss WorldCargo, the airfreight division of SWISS, Switzerland’s leading air carrier, and Freightos Limited (NASDAQ: CRGO), a leading vendor-neutral booking and payment platform for international freight, establish a collaboration with the shared intent to enhance their customers’ digital booking experience. Various Swiss WorldCargo’s products and services for selected markets in Europe, Asia and Americas are bookable on the air cargo booking platform WebCargo by Freightos.
This collaboration connects WebCargo by Freightos’ real-time rate comparisons and eBooking with Swiss WorldCargo’s robust long-haul connectivity – spanning Asia-Pacific and the Americas – alongside strong pan-European connections. In addition, it demonstrates Swiss WorldCargo’s commitment to provide its customers with a seamless digital booking experience.
Swiss WorldCargo is recognized worldwide for its expertise in transporting high-value, care-intensive, and temperature-sensitive shipments across a vast network of over 170 destinations globally. Thanks to high-quality procedures, a reliable trucking network, trusted partnerships, and swift turnaround times in Zurich and Geneva, the premium cargo carrier offers a guarantee of efficiency and safety in its services to freight forwarders worldwide.
The partnership between Swiss WorldCargo and WebCargo aims to provide forwarders with enhanced options for care-intensive and specialized shipments like pharmaceuticals. WebCargo by Freightos, one of the leading air cargo booking platforms, connects freight forwarders with real-time rates and capacity from more than 55 airlines, as well as some 370 air cargo carriers globally.
Through its new global partnership with WebCargo, Swiss WorldCargo intends to enhance its digital presence, connecting with a wide network of forwarders globally. Swiss WorldCargo’s modular product portfolio bookable on WebCargo for selected markets in Europe, Asia and the Americas includes SWISS General Cargo and SWISS Pharma and Healthcare. These products can be paired with the Celsius Passive transportation solution for temperature-sensitive shipments and the X-Presso option for expedited transportation.
Alain Chisari, Head of Swiss WorldCargo, comments: “We take pride in delivering Swiss-quality service and reliability across every aspect of our work. This commitment extends to our digital journey, ensuring a seamless and reliable experience for our customers. Partnering with the digital platform WebCargo allows us to elevate our customers’ digital booking experience while expanding our market presence onto future-looking digital solutions”.
Zvi Schreiber, founder and CEO of Freightos, said: “The integration of Swiss WorldCargo into WebCargo by Freightos marks another significant milestone in the Digital Air Cargo revolution. Swiss WorldCargo’s extensive network and premium service enable thousands of WebCargo freight forwarder customers to instantly book their air cargo needs, including specialized shipments like pharmaceuticals.”
BlueBox Systems, one of the leading developers of intelligent freight tracking solutions, has further developed its BlueBoxCargo tracking platform. The new features include the tracking of CO₂ emissions for sea freight, simplified shipment registration for smaller customers and extended analysis options that further optimize decision-making for customers. This includes, for example, a new routing function for air freight customers. The enhancements give customers access to even more precise and comprehensive data and make the platforms even easier and more flexible to use – even for smaller companies.
Thanks to the latest upgrades, BlueBox Systems’ customers now have access to detailed emission reports for sea freight on the BlueBoxCargo user interface (UI) and API. BlueBox Systems is working with a trusted partner who already provides the air cargo emissions data. The calculations include not only the main port-to-port route, but also the pre-carriage and on-carriage routes, as well as all stopovers, which are essential for a holistic view of emissions. The calculation also considers additional information, such as the type of vessel, which affects fuel efficiency. Customers receive emissions reports on a per-container basis and can also get a complete overview on dashboards.
In addition, BlueBoxCargo customers can now use a new routing feature to evaluate alternative flight routes in terms of transit time and CO2 emissions. This allows customers to plan their shipments in advance and select the optimal route and airline based on various criteria such as flight route, total travel time or CO2 emissions. The routing feature helps carriers plan more efficiently and reduce their carbon footprint.
BlueBoxCargo also now offers advanced reporting and analytics capabilities that allow customers to customize their dashboards. Users can combine the metrics that matter to them – such as CO₂ performance and on-time performance – into a single dashboard to gain deeper insight into their logistics operations. These self-service analytics provide a high degree of flexibility and help customers make data-driven decisions.
To make the platform more attractive to smaller and proof-of-concept customers, BlueBox Systems now enables manual registration of shipments and containers. In addition to the previous API integration and upload via file transfer, customers can now register individual shipments directly via an online form in the application and update them at any time. This low-threshold solution helps companies without extensive IT infrastructure to gain initial experience with the platform and ensures maximum flexibility and accessibility.
“With BlueBoxCargo, we are helping companies around the world make their supply chains more transparent and efficient, and giving them the tools they need to make informed decisions. Especially for customers operating in Europe, transparency and sustainability are top priorities due to regulatory requirements. With our new features for CO₂ calculation, flexible onboarding and extended reporting options, we are responding to customer requests and offering them an even more comprehensive tracking solution,” says Martin Schulze, CEO of BlueBox Systems.
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