“Typically, our services are aviation-based. While we are not the last-mile provider, we offer door-to-door services, covering industries such as automotive and aviation. For instance, if an aircraft is grounded due to a missing spare part, we ensure that part is delivered promptly. The same applies to other industries such as the automotive industry needing critical components. Additionally, we handle the transportation of pharmaceuticals and medical devices that are time-sensitive and critical.” – Bernhard zur Strassen, CEO/Managing Director of time:matters
By Ayesha Rashid
In the complex world of logistics, every situation is unique and every minute counts. In these high-stakes scenarios, the difference between success and failure hinges on the ability to move goods quickly and reliably.
This is where time-critical logistics comes in—and within this specialized field, one company stands out: time:matters.
Time-critical logistics focuses on speed, reliability, and precision. It involves the rapid transportation of highly sensitive or critical goods, often with strict deadlines and limited flexibility.
This specialized form of logistics requires a deep understanding of your unique needs and challenges.
Industries were time-critical logistics plays an important role are aerospace, automotive, healthcare, and technology, among others.
Time is of the essence in these industries, where delays can result in significant losses, damage to reputation, or even put lives at risk.
For more than 20 years now, time:matters has been the leading expert in time-critical express transports and supply chains.
Recently, time:matters announced that it is opening a Courier Terminal at Shanghai Pudong Airport for handling courier and express air freight shipments.
The launch coincides with the start of transport logistic China on June 25, 2024, and represents a further expansion of the company’s service capacity for handling courier and express air shipments in the Asia-Pacific region.
The time:matters Courier Terminal (tmCT) is being constructed in collaboration with the terminal operator PACTL (Shanghai Pudong Int’l Airport Cargo Terminal Co. Ltd.).
Air Cargo Update had the opportunity to meet Bernhard zur Strassen, CEO/Managing Director of time:matters in person at the transport logistic China, held in Shanghai in June. He discussed at length their new Courier Terminal opening and the solutions being offered by time:matters in China and the Asia Pacific region for time critical logistics.
Ensuring Efficient and On-Time Deliveries
On time, every time – that’s what customers expect from time:matters.
Meeting these expectations is crucial to building trust and loyalty with your customers.
Timely solutions are at the heart of time:matters’ operations, providing you with a reliable partner for all your time-sensitive shipping requirements.
With a strong global network, time:matters has built a reputation for delivering exceptional service quality and flexibility.
“We transport stem cells, which are extremely sensitive in nature. It’s crucial for these shipments to arrive on time, quickly, and reliably. We have achieved a very high degree of reliability in our operations. We utilize any type of solution available to ensure timely and safe delivery,” explains Bernhard zur Strassen, CEO/Managing Director of time:matters.
“Typically, our services are aviation-based. While we are not the last-mile provider, we offer door-to-door services, covering industries such as automotive and aviation. For instance, if an aircraft is grounded due to a missing spare part, we ensure that part is delivered promptly. The same applies to other industries such as the automotive industry needing critical components. Additionally, we handle the transportation of pharmaceuticals and medical devices that are time-sensitive and critical.
“We also support very tight and efficient supply chains. For example, consider eyewear in Europe. Custom-made glasses are often prepared in Asia. We assist many glass and lens manufacturers who produce in Asia but need to get their customized glasses to Europe quickly.
“When a customer visits an optician, the requirements are sent to Asia for manufacturing. We then transport the custom-made glasses back just in time for the optician to fit them into frames and provide them to the customer. This process ensures timely and urgent shipments, which is what we specialize in.”
Customized Supply Chain Solutions
time:matters has been in operation for over 20 years, so it’s not a startup but rather an established company in its own industry.
“Our advantage is that we use any type of airline to meet our customers’ needs. Our clients are shippers, and whenever they have a requirement, they come to us. We then find the most efficient solution, whether it be the next flight out, on-board courier services, charters, or whatever is required,” said zur Strassen.
“We are much faster than traditional integrators. Big integrators fit shipments into their existing network, which may not always be efficient for urgent or specialized needs. We offer a more customized supply chain and can handle any size of shipment, from small packages to full charters.” he added.
time:matters also offers full door-to-door services, including customs clearance, pickup, and delivery.
Supporting Time-Critical Transports to and from China
time:matters has a global network, with offices across three major regions: Europe, Asia, and the Americas.
Specifically in China, it has been in operation since 2002; and for the past five years, has been functioning with its own legal entity.
The new Courier Terminal has been designed to optimize both the monitoring and the handling speed for time-critical and sensitive goods.
In doing so, time:matters is building on its many years of expertise gained at the Courier Terminals. For example, in Frankfurt and Munich since 2004 and 2019, respectively.
For the first time at the tmCT in Shanghai, time:matters offers the possibility to physically monitor shipments on the apron until loading or departure using direct apron access. This guarantees maximum control over all shipments as well as a customized service, reliability, and flexibility for customers.
“With that, we have the opportunity to further expedite the process. It’s similar to having a fast pass at an airport, allowing quicker access through security. This advantage applies to both imports and exports, enabling us to handle goods swiftly—faster than any other company,” explains zur Strassen.
A hub monitoring system also enables real-time monitoring and informs the customer proactively in the event of irregularities.
A designated dock for receiving shipments, an X-ray system, and a dedicated counter for receiving export and import documents further improve the quality of service.
To enhance flexibility and speed of shipments and ensure optimal delivery and onward transportation, time:matters relies on fast truck access, its own delivery and pick-up ramp, and its own truck delivery to the recipient.
Depending on the utilization of the waiting areas, this option saves additional hours in the drop-off and pick-up areas. Handling times will be reduced from approximately four hours for exports and six hours for imports to 120 minutes and 150 minutes, respectively.
“Furthermore, we implement our own monitoring procedures to ensure that the handling of these goods meets stringent quality standards. Whether it’s critical lenses, or urgently needed spare parts, we prioritize not only booking but also safe and secure shipment. This includes thorough monitoring, scanning, screening, and adherence to regulatory requirements like FDA guidelines,” said zur Strassen.
Successful Critical Projects Handled
For time:matters, what is more challenging is if a critical part is missing.
“It’s challenging because everything in this field has its complexities, but to illustrate with a good example: a critical part missing in the automotive industry,” said zur Strassen.
“If a major Original Equipment Manufacturer (OEM) in car production experiences a line stoppage due to a missing component, the costs can escalate rapidly potentially reaching more than $10,000 per minute of downtime.
“This highlights the critical nature of these components in automotive manufacturing. The risk of production halts underscores the urgency of timely and efficient logistics solutions.”
Moreover, zur Strassen states that time:matters has also successfully completed logistical projects focused particularly on time-sensitive operations.
“Let me elaborate with an example involving a major manufacturer of medical devices, specifically MRI and X-ray machines. These machines are crucial in medical settings, akin to airplanes in terms of criticality if a machine breaks down, it results in significant financial losses. Given their high value and operational importance, every spare part delivery is highly time critical.
“For one of our clients in Europe, we have established a dedicated fast express emergency network, known as our “In-Night Service.” This client maintains a central warehouse where all spare parts are stored. We ensure a regular flow of shipments to meet their urgent needs. Our process involves picking up orders late in the day from their location. Subsequently, we use our dedicated aircraft fleet stationed near major airports to depart around 8:00 to 10:00 PM and arrive in Europe within two to three hours.
“For instance, a shipment from Germany to Spain could depart in the evening and arrive by midnight or 1:00 AM the following day. This ensures that critical medical equipment and spare parts are swiftly delivered and ready for use when needed.”
Maintaining Stability in Uncertain Times
During the COVID-19 pandemic, when global air travel was severely restricted, time:matters demonstrated resilience and innovation in maintaining logistical stability amidst geopolitical challenges.
“We adapted to air travel restrictions by developing dedicated processes to transport critical items like stem cells directly with pilots, utilizing empty passenger flights as freighters, and chartering flights, when necessary,” said zur Strassen.
“We repurposed passenger flights into makeshift freighters, ensuring efficient global transport of essential medical supplies such as masks and equipment. In response to freighter shortages, we swiftly chartered flights to ensure timely delivery of urgent shipments. Our proactive measures allowed us to navigate supply chain disruptions, ensuring uninterrupted services crucial for medical and supply chain operations, and I think this is an essence of the time that made us understand the urgency of delivery.”
According to the CEO, for time:matters, it was truly a matter of life and death.
“We dedicate focused attention to every single shipment, ensuring it receives the highest priority for our customers with passion and dedication, we create tailored solutions to meet these demands,” he said.
Striking a Balance between Speed and Sustainability
“It’s definitely a challenge for us right now. Our customers’ top priorities are speed and quality, especially when it comes to global supply chains and air freight,” zur Strassen shared.
“At the same time, we’re keenly aware of our responsibility towards sustainability and environmental challenges. We’ve implemented solutions such as offering CO2 compensation options for our customers and promoting the use of sustainable aviation fuels (SAF). In our own operations, we’re actively working to reduce our environmental footprint. However, we believe it’s equally important to collaborate with our network providers and suppliers who share our commitment to sustainability.
“Our selection process for suppliers considers their environmental impact, ensuring that we align with partners who prioritize sustainability. Ultimately, we strive to offer our customers the most environmentally friendly options while maintaining our commitment to delivering fast and high-quality service at competitive prices.”
When asked about if time:matters has any further plans to improve the speed, security, and quality of transported shipments, Bernhard zur Strassen responded positively.
“Yes, absolutely. Quality is paramount for our services, and speed is a close second. As mentioned earlier, we’re expanding our capabilities. We currently operate a courier terminal in Shanghai, and we have existing terminals in Frankfurt and Munich. Our plan is to establish more of these terminals globally.
“These courier terminals expedite the shipment process for our customers with maximum reliability and underline our commitment to continuously improving efficiency and service quality,” Bernhard zur Strassen concludes in our interview.
Shanghai, China: transport logistic China 2024 was successfully held from June 25 to 27 at the Shanghai New International Expo Center, marking a significant return after a six-year break with a new record of all exhibition figures.
Covering an expansive 50,000-square-meter exhibition space, this year’s trade fair attracted 794 exhibitors from 42 countries and regions, marking a 19% increase over the previous edition (vs. 2018: 677), and welcomed more than 36,000 trade visitors from 92 countries and regions worldwide (up 37% vs. 2018: 26,300).
This milestone event not only exceeded pre-pandemic levels but also reaffirmed its vital role as the leading trade fair for logistics, mobility, IT and supply chain management in the Asia-Pacific region.
This year’s trade show has attracted wide attention from the international community. Dr. Volker Wissing, the German Federal Minister for Digital and Transport, made a special appearance to open the industry meeting and, in his speech, underlined the importance of trade fairs as a platform for exchange: “This strong international participation reflects the enormous economic importance of China and Asia for global logistics. The topic of artificial intelligence, regarded as a game changer, will be particularly presented here and show its enormous problem-solving potential.”
transport logistic China also celebrated its significant 20th anniversary. Over the past two decades, the event has emerged as a beacon in the Asian logistics industry, consistently witnessing and driving its evolution. The changes in the logistics industry closely mirror the broader economic landscape, this year’s exhibition highlights its cutting-edge trends such as the nearshoring of industry, digital and intelligent transformation, and low-carbon development.
Highly international event brings together global logistics giants
Many international and local logistics giants and emerging leaders such as Sinotrans, CRCTC, COSCO Shipping, China Post, JD Logistics, Cainiao, RTSB, Hefei Logistics Group, Sakhalin Railways, UTLC, DB Cargo, showcased their cutting-edge innovations across the entire spectrum of logistics services, from logistics real estate and air freight to land transport, port and shipping logistics, fresh produce logistics, logistics equipment and IT systems and special vehicles.
“Comparing to the previous one, the growth of exhibition this year is amazing. A lot of people coming here to ask for our services, to discuss new businesses,” said Alexey KRAVCHENKO, the Commercial Director of FESCO Transportation Group.
Tang Hao, Director of the Board of DB Cargo Transasia also expressed “As a frequenter of transport logistic China, I was impressed by the significant increase in the number of exhibitors and visitors this year. Demonstrating transport logistics China is placed with increasing trust from customers and logistics companies.”
transport logistic China 2024 demonstrated a strong global presence, with international exhibitors accounting for nearly 40%. Seven national and international association pavilions, including Germany, Italy, Saudi Arabia, Singapore, the Czech Republic, Belarus, and the ITCO (International Tank Container Organization), formed a robust lineup.
The top ten overseas visitors came from the following countries: Russia, Singapore, Kazakhstan, South Korea, India, Germany, Malaysia, the United Arab Emirates, Thailand, Saudi Arabia, which underscored the immense influence and appeal of transport logistic China 2024. This gathering provided valuable opportunities for Chinese companies to enhance international exchanges and cooperation, and enter the global market.
Yang Ji from Sinotrans mentioned that “This year’s trade show stood out for its high level of internationalization, specialization, and focus on technological and digital low-carbon trends.”
Significant growth of air cargo China
The vigorous development of cross-border e-commerce has expanded the scope of air cargo services and diversified the types of goods, driving stronger demand for air cargo capacity. air cargo China 2024, the largest air cargo sector event in Asia, has once again taken place as part of transport logistic China.
The exhibition area for this edition is larger than ever before, exceeding 10,000 square meters and doubling in size compared to the previous event and is by far the largest event of its kind this year.
Visitors had the opportunity to network with renowned airlines such as Air China Cargo, China Eastern Air Logistics, China Southern Airlines, Cathay Cargo, Turkish Cargo, Qatar Cargo, Cargolux, All Nippon Airways, Etihad Cargo, Lufthansa Cargo and United Cargo, as well as airports and providers for service and logistics. The prestigious “World Air Cargo Awards” selected by the renowned air cargo magazine Air Cargo Week, were announced on-site, culminating in a grand awards ceremony.
Mark Drusch, Chief Officer Cargo of Qatar Cargo Airways, expressed his satisfaction, saying: “air cargo China is a great platform for us. We are so excited to meet with partners and potential partners. I have been very impressed with a lot of our competitors exhibit at the same time.”
Janet Mi, Senior Direct of Eastern & Western China, Chief Representative China of Lufthansa Cargo, added, “At air cargo China 2024, we talked to many industry experts and leaders, fostering innovative and expansive dialogues.”
Conference programs foster global dialogue on future development
During the exhibition, over 27 conference sessions under seven major themes took turns to stage. These events invited industry associations, consulting agencies, leading companies to share their insights and experience, providing an essential communication platform for industry professionals to exchange ideas and stay updated on new trends. Forums such as “Asia Logistics Technology Forum”, “Green Supply Chain Extension: Building an International Low-carbon Logistics Corridor”, and “Logistics for the Future”, focused on industry transformation, technological innovation, and international cooperation.
Hot topics included logistics ESG (green and low-carbon development), digital technology for cost reduction and efficiency, and cross-border logistics. These discussions offered innovative and practical insights for issues such as the export of “new trio” (EVs, Li-ion Batteries, and photovoltaic products), and the supply chain of hazardous chemicals, automobiles, and footwear.
“transport logistic and air cargo China once again underline the validity of Messe München’s concept of combining all modes of transport at one trade fair and thus offering one-stop shopping for shippers and cargo owners,” said Xu Jia, Chief Executive Officer–Greater China of Messe Muenchen Shanghai, and Dr. Robert Schönberger, Global Industry Lead transport logistic & air cargo exhibitions of Messe München, summing up the trade fair days together, said: “Exhibitors and visitors used the three days intensively to cultivate contacts and initiate business. Concrete contracts were also signed. The trade fair has set a milestone as an indispensable business platform for the logistics industry.”
From a small charter brokerage firm in Switzerland in 1971, ATC Aviation Services made history when it pioneered in introducing the concept of General Sales Agent (GSA) and cargo management services for scheduled airlines.
Its innovative idea opened up doors of opportunities for other companies to become GSAs but it remains the global leader in the multibillion GSSA industry. The ambitious founders of the company, with their keen eye for opportunity, made an indelible mark in the industry’s business landscape and established ATC as a
key player in the seamless transportation of cargo internationally.
ATC has indeed carved a niche for itself, renowned for its expertise in air cargo management, offering a comprehensive suite of services and products, including market research, business intelligence, and airline consultancy – ultimately, becoming a one-stop shop for airlines seeking to optimize their cargo operations. And 53 years since its establishment, ATC Aviation
continues to thrive in fair or difficult situations such as the deadly COVID-19 pandemic.
Air Cargo Update spoke at length with Ingo Zimmer, the Chief Executive Officer of ATC Aviation Services AG, whose dynamic leadership steers the company to new heights especially in today’s digital age where smart technologies are applied in all aspects of operations.
Global presence
The German national Zimmer has dedicated his time with ATC Aviation since 1989 or for the past 35 years when the company formed its subsidiary in Germany.
It was a one-man show back in the day for Zimmer who did the sales and marketing, the paper works like invoicing, and even supervising the loading of shipments and storage at the warehouse.
Today, the Frankfurt-based GSA operation of the company, which Zimmer nurtured and helped grew to what it is now, is a critical part of the company’s global growth.
Zimmer’s first job was with Danzas in Germany as an apprentice before spending the next four years with the German Air Force.
After his military stint, Zimmer returned to the air freight industry in 1987 as cargo-agent for Röhlig Airfreight. In 1989, he moved to ATC Aviation Services which in 2019 had a turnover of more than EUR 400 million.
“In 1989, I have changed to ATC Aviation Services and opened the office in Germany. Over the years, I was promoted from various posts to the COO and from 2009, as CEO of ATC Aviation Services,” Zimmer recalled.
The air cargo industry is influenced by so many external factors—the weather, geopolitics, economics, finance, the state of infrastructure in the destination, technologies, among many others.
Zimmer who had witnessed the industry’s ups and downs for more than three decades now said the key to ATC Aviation’s survival is its diversified markets and ability to innovate under different
circumstances.
“The air cargo industry is always volatile, fluctuating under different situations and circumstances in different zones and locations. The GSAs are basically the backbone of the air cargo industry and so we have to adopt and be flexible at all times,” said Zimmer.
“We’ve seen some challenges. Battled some storms. And we continue to deal with other challenges that come our way. I mean there was a financial crisis. There was COVID and so on,” Zimmer explained. “We are all in the same industry, in the same environment. So, of course, the GSAs are also concerned like our customers, the forwarding agents and also the airlines.”
But GSSAs differ from other industries in the wider aviation sector that it’s not dependent on just a single market or just one route. A big GSA company like ATC Aviation has hundreds of airlines and other industry clients in its portfolio, thus, balancing its operations despite adverse external adversaries.
“Our strength is that we have a certain set up. If in a certain origin or country or region, the business is down, maybe it’s up somewhere else, we can balance it because we are a global GSSA,” Zimmer explained.
“At the same time, we are not dependent on a single airline or just two airlines. We have a very wide customer base. We’re dealing with nearly 100 airlines and from small to big, across continents. I mean, there are the Middle East carriers, the usual ones, and also Turkish Airlines. We have niche carriers as well. With up to 100 carriers, different regions, we become a strong organization,” he added.
ATC Aviation is particularly strong in Central Europe which includes Austria, Croatia, the Czech Republic, Germany, Hungary, Poland, and Switzerland, among others.
“And then we have the Americas. In the United States and in Canada. I think in both markets, we are the leading GSSA in terms of tonnages, and of course, quality. We are also in South America. We have our own network. We are not working with sub-agents. Our head office in the region is based in Santiago, Chile. But we also cover Ecuador, Colombia, Chile, Peru, Bolivia, Argentina, Brazil, etc. These are our own offices, our own team, our own staff, and then of course everybody is working with the same tools, he further explained.
Investing in technology
ATC Aviation pioneered in ideas and innovations long before GSSA became an industry. Not surprisingly, it’s among the leading players in the sector that takes the lead in investing in technology.
With its operations now on a global scale, ATC Aviation is into smart and cloud technologies that enable its staff to operate and deal with business matters anywhere in the world in real time.
“We’re working on the same cloud platform. It’s about intelligence. Data is king. We have information from different sources, including our own operations system. We’re always up to date when it comes to data. Our business is to take decision based on the right mix between data and direct market information,” Zimmer shared.
Technology is also enabling the company’s staff to take decision based on the right mix between data and direct market information giving them more flexibility to become productive while balancing their life.
“With technology, our staff are able to work from home, especially in America. But it’s different in South America. In Europe, our staff work three days in the office and two days at home. Here, people prefer to work from the office. We are super flexible. This is really a great thing,” said Zimmer who stressed that people remain ATC Aviation’s greatest assets, after all, the GSSA industry is about establishing good business relationships with quality service.
For now, Zimmer and his team are preparing for their next conquest—expanding their presence in the Asia-Pacific, the region with the most promising economic growth.
ATC Aviation Services Milestones
1979 – ATC establishes itself as a pioneer in the field of Cargo General Sales Agency and Management Services for scheduled airlines. Over the next few years, ATC successfully expands and grows this concept in other European countries.
1980-1989 – ATC Aviation Services became the first GSA organization to provide coverage with company-owned and dedicated offices in several European countries.
1995 – Executive Management purchased the Company, and ATC Aviation Services Ltd. was born. New corporate mission was launched: ATC – Always Takes Care.
2004 – ATC Aviation Services Ltd. became a member of the “World Freight Company Group” – creating a worldwide network of GSSAs.
2007 – Air Support Amsterdam and Brussels became full members of the ATC Aviation Group in the Benelux.
2011 – AMS France is renamed ATC Aviation Services. – TCC The Cargo Connection in South Africa became a full member of the ATC Aviation Group. New offices launched in Denmark, Sweden and Finland. New office opened in Hong Kong.
2013 – Houston-based general sales agent Platinum Air Cargo USA LLC became a member of the ATC Group, with offices in Atlanta, Chicago, Dallas, Houston, Los Angeles, Miami, and two offices in New York.
2014 – ATC Aviation Services was founded in Argentina, Brazil, Ecuador, and Venezuela.
2018 – ATC Aviation Services and leading Latin America GSSA Pacific Feeder Services joined forces with offices in Chile, Peru, Bolivia and Colombia.
2019 – Starways Group – with offices in Czech Republic, Hungary, Poland – became a member of the ATC Aviation Group. Brainway Airline Services – with offices in Austria, Slovakia – joined
the ATC Aviation Group.
2020 – ATC Aviation Services opened its offices in China and South Korea.
About 3 million people worldwide are directly employed in the aviation sector. The travel and tourism value chain supports some 320 million jobs and accounts for about 10% of all economic activity. While the air cargo industry delivers $8.3 trillion of trade annually—some 35% of total global trade.
GENEVA/DUBAI: Leaders of the global airline industry gathered in Dubai this week for the 80th Annual General Meeting of the International Air Transport Industry (IATA) which represents about 330 carriers, and for the World Air Transport Summit.
The event (2-4 June 2024) was held in the UAE for the first time and hosted by Emirates Airline. Over 1,500 participants were in attendance, including industry leaders, government officials and media.
H.E. Abdulla bin Touq Al Marri, Minister of Economy for the United Arab Emirates welcomed the delegates to Dubai with an opening keynote speech to the AGM.
Willie Walsh, IATA’s Director General, commented, “Dubai’s world-leading connectivity places it at the crossroads of the planet. … This is a city that has forged its place in global aviation and prospered, thanks to its visionary leaders and progressive policies that recognize air transport’s role as a key economic enabler. In line with this, last year aviation contributed 27% to Dubai’s GDP and supported $37 billion in gross value added.”
Sir Tim Clark, President of Emirates Airline, noted, “There are always exciting new developments in Dubai, and I hope visiting delegates will get to a chance to experience this buzzing city and the UAE’s renowned hospitality for themselves.”
World Air Transport Summit
The World Air Transport Summit (WATS) immediately followed the AGM for a comprehensive program addressing the critical issues facing aviation.
“The commitment to achieve net zero carbon emissions by 2050 will top the agenda of the 80th IATA AGM and World Air Transport Summit. We will explore solutions to accelerate progress, particularly with the production of sustainable aviation fuel (SAF) and the potential for carbon removals. We’ll also take stock of our progress on safety, financial sustainability, and other key industry topics. It’s important that we put these challenges on the table so that all stakeholders, including governments, have a clear understanding of what airlines need to connect people and economies safely, efficiently, and ever more sustainably,” said Walsh.
Key topics addressed in the WATS include:
The benefits of global connectivity is a topic that will underpin the entire program. Globally, aviation directly employs 3 million people and is a key enabling part of the travel and tourism value chain which supports some 320 million jobs and accounts for about 10% of all economic activity. Moreover, air cargo delivers $8.3 trillion of trade annually—some 35% of total trade.
For Dubai, Oxford Economics estimates that aviation contributed 27% to Dubai’s GDP and supported $37 billion in gross value added in 2023. This is projected to increase to $53 billion dollars in 2030, in line with Dubai’s growth.
Aviation also contributes to achieving 15 of the 17 United Nations Sustainable Development Goals (UNSDGs).
Passenger demand growing for 36 months now
IATA said passenger demand has steadily grown for the past three years or 36 months. In April 2023, passenger traffic was up 11 percent compared to the same month in 2022 with a load factor of 82.4%.
“Passenger demand has been growing for 36 consecutive months. As we enter the peak northern summer travel season, there is every reason to feel optimistic for a strong summer with airlines offering a wide range of travel options. 97% of passengers asked in our recent survey said they were satisfied with their last flight. Every part of the travel value chain needs to be focused on maintaining that,” said the IATA Director General.
The air cargo industry, once bogged down by manual processes and outdated systems, is undergoing a digital revolution. At the forefront of this transformation is cargo.one, a cutting-edge platform that brings efficiency, transparency, and real-time data.
Founded in 2017 by Moritz Claussen, Oliver Neumann and Mike Rötgers, with a vision for digitally transforming air freight procurement, cargo.one has become the go-to solution for airlines and freight forwarders alike, streamlining operations and propelling the industry into the digital age.
Air Cargo Update had an exclusive opportunity to sit down with the Co-CEO of cargo.one, Moritz Claussen, to delve deeper into the platform’s impact on the industry and its plans for the future. Claussen provided valuable insights into cargo.one’s mission, innovative strategies, and ongoing commitment to elevating air cargo logistics.
Digitalization Journey
“We founded the company in 2017,” Claussen recalls. “My two co-founders and I have spent all of our careers building technology for different sectors. We come from finance and gaming backgrounds. And in 2017, we looked for a new challenge and we started to look at logistics because we thought logistics, being very global, being just a really important part of the world’s background, essentially needed that digitalization.”
This digital journey began with a simple realization: The air cargo industry was still reliant on outdated, manual processes. Claussen explains, “We reached out to freight forwarding companies and airlines and said, ‘We think your space is super interesting. Can we spend two or three days with you and just observe exactly what you’re doing?'”
Their exploration led them to Frankfurt Airport, where they witnessed firsthand the inefficiencies plaguing the industry. “We realized that the way air cargo was being booked involved picking up the phone and calling multiple airlines, waiting for quotes, sometimes for days,” Claussen recounts. “This archaic process stood in stark contrast to the seamless online booking experiences we had grown accustomed to in other sectors.”
Determined to bridge this gap, cargo.one embarked on a mission to digitalize the booking process, forging partnerships with airlines and empowering freight forwarders with instant access to real-time offers. “We work with around 55 airlines globally, including industry giants like Qatar Airways, Air France KLM, Lufthansa, and American Airlines,” Claussen proudly states. “And we serve 20,000 freight forwarders, enabling them to quote and book cargo capacity digitally in real time.”
Empowering Through Integration
At the heart of cargo.one’s success lies its robust technological infrastructure, built upon the best quality real-time integrations with airlines’ core cargo systems. Claussen elucidates, “Our platform provides a live view of availability, pricing, and schedules, enabling instant bookings and confirmations. Gone are the days of static spreadsheets and delayed responses; we operate on the forefront of real-time data.”
By harnessing the power of APIs and tailored integrations, cargo.one ensures agility and responsiveness, empowering clients to make informed decisions swiftly. “Our goal is to provide a seamless experience,” Claussen emphasizes. “Whether you’re a freight forwarder searching for available capacity or an airline optimizing operations, our platform delivers actionable insights in real-time.”
Unleashing the Potential of Data
cargo.one doesn’t just make things easier; it’s a game-changer. By harnessing data analytics, it helps airlines and freight forwarders improve how they work. In today’s data-driven world, cargo.one is a leader, using its wealth of market knowledge to help airlines and freight forwarders operate at their best. Claussen explains, “Data is the lifeblood of our platform. Through cargo.one360, we offer actionable intelligence, enabling stakeholders to refine their strategies and enhance efficiency.”
By analyzing millions of offers generated on the platform each month, cargo.one empowers clients with compliant granular insights into market dynamics, pricing trends, and customer preferences. “Our goal is to enable personalized offerings tailored to each customer’s unique needs,” Claussen explains. “Whether it’s providing airlines with the tools to revenue optmize or route planning for freight forwarders, our data-driven approach drives tangible results. This enables informed decision-making and fosters greater efficiency throughout the supply chain.”
Driving Industry Growth
Reflecting on cargo.one’s exponential growth, Claussen emphasizes the platform’s role in driving industry-wide digital adoption. “From early adopters to late majority, airlines have recognized the imperative of embracing digital solutions,” he asserts. “And cargo.one has emerged as the leading facilitator of this transformation, helping airlines navigate the complexities of digitalization and unlock new opportunities.”
As cargo.one continues to scale its operations, the impact on the air cargo industry is palpable. Claussen reveals, “We facilitate tens of thousands of bookings monthly, driving exponential growth year over year. From established markets in Europe and North America to emerging hubs in Asia, our platform is reshaping the landscape of air freight.”
Claussen acknowledges the role of external factors, notably the COVID-19 pandemic, in accelerating digital adoption within the industry. “The pandemic served as a catalyst for change,” he observes. “Airlines recognized the imperative of digitalization for survival, leading to a surge in demand for our services.”
As cargo.one charts a course for the future, Claussen remains optimistic about the opportunities that lie ahead. “We’ve transitioned from early adopters to the mainstream, with airlines across the globe embracing digital distribution,” he asserts. “Our focus now is on driving continued innovation, empowering our partners to thrive in an increasingly digital landscape.”
In quantifying the impact of cargo.one, Claussen paints a vivid picture of transformation. “Imagine a process that once involved endless emails and phone calls,” he muses. “Now, with cargo.one, it’s as simple as a few clicks. Time is saved, costs are reduced, and valuable resources are freed up to focus on strategic initiatives.”
cargo.one’s Impact on Air Cargo Booking
As cargo.one solidifies its position as the digital enabler for the air cargo industry, Claussen sheds more light on the pioneering features that have propelled the platform to prominence. He reminisces on the early days of cargo.one, recalling the visionary airlines that embraced digitalization from the outset. “Lufthansa, Finnair, and ANA were among the first to recognize the transformative potential of our platform,” Claussen recalls. “Their forward-thinking approach set the stage for widespread adoption across the industry.”
The transition from manual booking processes to instant digital transactions was not without its challenges, Claussen acknowledges. “Implementing instant booking across multiple airlines posed logistical and technical hurdles,” he explains. “Each airline operates on distinct systems, necessitating tailored integrations to ensure seamless connectivity.”
Despite the complexities, cargo.one’s commitment to innovation prevailed, ushering in a new era of efficiency and convenience for users.
From the perspective of freight forwarders, the impacts of cargo.one’s end to end quoting and booking functionalities are profound. Claussen elucidates, “Prior to cargo.one, freight forwarders navigated a labyrinth of emails and phone calls to secure capacity, a laborious process fraught with delays and uncertainty.”
By contrast, cargo.one streamlines the entire capacity discovery and booking experience into a matter of seconds. “With cargo.one, freight forwarders gain instant digital access to offers from dozens of airlines with a single search,” Claussen explains. “Gone are the days of manual inquiries and lengthy response times; now, bookings are finalized in mere seconds.”
The tangible benefits of cargo.one extend beyond time savings, Claussen emphasizes. “Freight forwarders experience a dramatic increase in productivity,” he notes. “Tasks that once consumed hours can now be completed in minutes, allowing personnel to focus on value-added activities and strategic initiatives.” Additionally, the cost savings associated with streamlined operations are significant, further enhancing the bottom line for businesses.
Strategic Partnerships
At the heart of cargo.one’s success lies its commitment to forging strategic partnerships with airlines and enterprise forwarders around the globe. For example, Claussen underscores the company’s mission to onboard every carrier onto the platform, emphasizing the importance of inclusivity and accessibility. “Our mission as a platform is to have every carrier on the platform,” says Claussen, highlighting cargo.one’s dedication to providing freight forwarders with a comprehensive selection of options for their shipping needs.
But it’s not just about quantity; cargo.one also prioritizes the quality of its partnerships. Claussen stresses the significance of including both industry giants and niche players, ensuring that freight forwarders have access to a diverse range of supply options with a single search. Moreover, cargo.one’s approach goes beyond mere inclusion; the company’s dedicated teams work closely with airlines to facilitate their transition to digitalization, providing guidance and support every step of the way. By helping airlines leverage the full potential of the platform, cargo.one enables them to optimize their offer quality, raise performance and stay ahead of the curve in an increasingly dynamic and competitive market.
Product Offerings
cargo.one’s commitment to meeting the diverse needs of its users is reflected in its range of product offerings. From the free-to-use cargo.one platform to the advanced features of cargo.one pro and cargo.one for enterprise, the company provides solutions tailored to the requirements of freight forwarders of all sizes.
“cargo.one as a platform has always been free for freight forwarders,” Claussen explains, highlighting the accessibility of the basic platform. This free version allows freight forwarders to perform essential tasks such as searching for available capacity, comparing options, and making bookings—all within a user-friendly interface.
For those seeking additional functionality and customization options, cargo.one offers pro—a premium version with advanced features such as the ability to use different CASS numbers, quote and book agent to agent rates instantly, leverage advanced rate management, and build workflows and collaborate with team members. Claussen notes that cargo.one pro is incredibly popular among mid-tier freight forwarders, providing them with a joyful and robust solution to meet their growing needs.
At the enterprise level, cargo.one for enterprise offers fully customizable solutions designed to seamlessly integrate with larger freight forwarders’ trade management systems. Through its comprehensive and high quality API suite, cargo.one equips enterprise forwarders with its unrivaled market offer data and advanced quotation and rate management features directly within the forwarders’ existing workflows, eliminating the need for duplication and streamlining their operations.
Steering the Future
As cargo.one continues to push the boundaries of digital air freight, Claussen remains focused and optimistic about the future. “There’s so much to come,” he says, hinting at the company’s ongoing efforts to further enhance the platform via its targeted innovation. One area of focus is its smart tools to help freight forwarders generate accurate end to end quotations for customers at speed —a capability that can do much to revolutionize performance and efficiency across the air cargo industry.
By providing freight forwarders with instant access to often dynamic pricing data, as well as all relevant additional local cost components such as trucking, TSA fees, and customs clearance costs, cargo.one can empower them to provide accurate quotes to their customers more competitively than ever before. This increased transparency and efficiency not only benefits freight forwarders but also enhances the overall customer experience, leading to greater satisfaction and loyalty.
In conclusion, cargo.one’s vision for the future is one of continued and meaningful innovation and growth. By fostering strategic partnerships, expanding its product offerings, and embracing emerging technologies, cargo.one remains at the forefront of the air cargo industry, driving progress and delivering new value to its users every step of the way. As Claussen aptly puts it, “Digital is here to stay,” and cargo.one is leading the charge toward a more efficient, connected, and sustainable future for air cargo logistics.
DUBAI, United Arab Emirates: Dubai is poised to become the hub of the world’s largest airport terminal capable of handling 260 million passengers annually with the government announcing a AED128 billion (about USD 35 billion) design plan for the emirate’s new aviation gateway at the Al Maktoum International Airport.
Dubai International Airport (DXB), currently the world’s busiest airport for international travel, will be moved to the sprawling Al Maktoum International Airport once the project is completed within the next 10 years.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, announced the ambitious aviation milestone for Dubai on 28 April 2024.
“Today, we approved the designs for the new passenger terminals at Al Maktoum International Airport, and commencing construction of the building at a cost of AED 128 billion as part of Dubai Aviation Corporation’s strategy. Al Maktoum International Airport will enjoy the world’s largest capacity, reaching up to 260 million passengers. It will be five times the size of the current Dubai International Airport, and all operations at Dubai International Airport will be transferred to it in the coming years. The airport will accommodate 400 aircraft gates and feature five parallel runways. New aviation technologies will be employed for the first time in the aviation sector,” the Dubai ruler on X (formerly twitter).
Sheikh Mohammed discussed the plan when he visited the Dubai Aviation Engineering Projects, accompanied by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, and H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, First Deputy Ruler of Dubai, Deputy Prime Minister and Minister of Finance.
H.H. Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai; H.H. Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Aviation City Corporation, Chairman of Dubai Civil Aviation Authority, and Chairman and Chief Executive of Emirates Airline and Group; and Mohammad bin Abdullah Al Gergawi, Minister of Cabinet Affairs, and Chairman of the Dubai Executive Office, were also present during the announcement.
“As we build an entire city around the airport in Dubai South, demand for housing for a million people will follow. It will host the world’s leading companies in the logistics and air transport sectors,” Sheikh Mohammed noted. “We are building a new project for future generations, ensuring continuous and stable development for our children and their children in turn. Dubai will be the world’s airport, its port, its urban hub, and its new global center.”
Sheikh Ahmed bin Saeed said the new airport is designed to meet Dubai’s growing aviation needs for the next 40 years, saying, “It will respond to the Hub Airline ambitious plans in terms of fleet acquisition and passenger growth. The airport will provide cutting-edge technologies, passenger facilities with unmatched level of service, and state-of-the-art aviation support facilities.”
“Al Maktoum International (AMI) is planned in such a way as to represent a leap into the future. It will comprise of five parallel runways with a quadruple independent operation, west and east processing terminals, four satellite concourses with over 400 aircraft contact stands, uninterrupted automated people mover system for passengers, and an integrated landside transport hub for roads, Metro, and city air transport,” he added.
While embracing sustainability, Al Maktoum International will strongly contribute to mitigate environmental emissions, aligning with the UAE’s vision for a sustainably built environment. Its integrated approach is targeted to leverage local resources and climatic conditions achieving exemplary efficiency targets and sustainability goals. AMI aims to achieve a LEED Gold Certification.”
Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation, highlighted the economic benefits of the project. “The development of this new airport will be an integral part of Dubai’s economy and major contributor to the Dubai Economic Agenda (D33). It will generate estimated workforce and residential requirement for over a million people living and working in Dubai South (the aerotropolis), which has been under development and operation since 2007,” he said.
Suzanne Al Anani, CEO of Dubai Aviation Engineering Projects, said, “Dubai spearheads again. With the determination to maintain its leading role in the aviation sector globally, this airport development will represent a completely new approach to the concept of airports. The exponential acceleration of technologies and the abundance of knowledge in innovation will make us reinvent the passenger journey and experience.
Paul Griffiths, CEO of Dubai Airports, said Dubai’s growth has always gone hand-in-hand with the growth of its aviation infrastructure, and today, one sees another bold step in that journey.
“The announcement of phase two of Dubai World Central – Al Maktoum International Airport’s (DWC) expansion, representing a substantial investment of AED128 billion, marks the start of a huge investment of resources by our many stakeholders in designing and building a state-of-the-art airport that will provide a quick, convenient, and high-quality 21st-century experience for our customers. This further solidifies Dubai’s position as a leading aviation hub on the world stage,” he said at the start of work on the new passenger terminal.
Griffiths said DXB will continue to serve as the primary hub, in the meantime, while the new airport project is being constructed, meeting the needs of 100 million plus guests over the next few years as phase two of DWC takes shape.
“We will actively collaborate with our airline customers, our strategic partners, the Dubai Government, and our stakeholders to bring this visionary project to fruition,” he said.
“Our focus is on developing new services and solutions tailored to the evolving needs of airlines. By constantly seeking revenue optimization opportunities, we aim to exceed our partners’ expectations and ensure their satisfaction.” Adrien Thominet Executive Chairman, ECS Group
The world of global cargo management can be a labyrinth, where maintaining consistent service and operational standards across regions is a high-stakes juggling act. Yet, as a leading General Sales & Service Agent (GSSA), ECS Group, under the astute leadership of Executive Chairman and CEO Adrien Thominet, has mastered this art with finesse. Their vast network of 181 offices in 59 countries worldwide isn’t just about consistency; it’s about pushing the boundaries of innovation in the industry.
In an exclusive interview with Air Cargo Update, Adrien Thominet, ECS Group’s Executive Chairman, elucidates their operational ethos, characterized by an unyielding dedication to service excellence. Moreover, he unveils their pioneering endeavors that are not only reshaping but also redefining the trajectory of global cargo management.
Ensuring Consistency Across Regions
Thominet emphasizes ECS Group’s centralized approach to standardization, facilitated by regional headquarters and robust digital tools. “We strive to centralize operations and duplicate standards established at headquarters across all regions,” states Thominet. “Our systems, processes, and digital tools enable seamless replication of standards worldwide, ensuring consistency in service delivery.”
The Group’s dedication to service excellence extends beyond standardization. Thominet highlights ECS Group’s commitment to continuous improvement, driven by the imperative to optimize revenue for airline partners. “Our focus is on developing new services and solutions tailored to the evolving needs of airlines,” affirms Thominet. “By constantly seeking revenue optimization opportunities, we aim to exceed our partners’ expectations and ensure their satisfaction.”
Pioneering Total Cargo Management (TCM)
Thominet sheds light on ECS Group’s pioneering TCM offering, which revolutionizes traditional cargo management methods. “TCM entails assuming full responsibility for both sales and operations, including audit, quality, and safety aspects,” he explains. “By adopting this all-inclusive approach, we transcend the role of a traditional GSA, assuming the responsibilities of an airline and offering a comprehensive solution to our partners.”
The innovative nature of TCM lies in its ability to address specific pain points in the industry. He elaborates, “TCM not only streamlines operations but also enhances accountability and efficiency. By managing claims, operations, billing, and interlining, we provide a holistic solution that delivers tangible benefits to our airline partners.”
Driving Innovation and Value-added Services
ECS Group’s commitment to innovation extends beyond TCM, encompassing delivering value-added services and digital solutions. Thominet underscores the company’s efforts to differentiate itself and create added value for its partners. “We continuously seek opportunities to provide innovative solutions that optimize revenue and enhance operational efficiency,” he asserts. “From digital platforms to interlining options, our goal is to empower our airline partners with tools and services that drive revenue optimization.”
As ECS Group grows and innovates globally, Thominet stays focused on understanding its clients’ changing needs, reaffirming their dedication to excellence and driving innovation across its global operations. “As a trusted partner to airlines worldwide, we remain committed to delivering value, driving innovation, and exceeding expectations,” states Thominet. “Our relentless pursuit of excellence ensures that we remain at the forefront of the industry, driving positive change and delivering tangible benefits to our partners.”
Expanding Footprint in Africa
With the recent acquisition of EFIS Morocco, ECS Group embarks on an ambitious journey to deepen its footprint in Africa. Thominet sheds light on the company’s strategic approach to integration and expansion in a region ripe with opportunities and challenges.
Thominet elucidates ECS Group’s strategic move into Africa, emphasizing the region’s significance as a new frontier for development. “Africa is the new area of interest for us to explore and develop. We already have a presence in Nigeria, and the acquisition of EFIS Morocco marks a significant step forward in expanding our reach on the continent,” he said.
Recognizing the predominance of manual logistics processes in African markets, Thominet highlights ECS Group’s value proposition. “There is ample room for a multi-international company like us to bring our expertise to Africa,” he explains. “Our financial stability, streamlined processes, robust IT systems, and adherence to compliance standards set us apart. We aim to offer airlines in Africa the same level of service and commitment they experience in other continents.”
Adapting to Digitalization
As the industry witnesses a paradigm shift towards digitalization and e-commerce, ECS Group is at the forefront of innovation. Thominet discusses the company’s strategic initiatives in response to the increasing adoption of online booking portals in air cargo. “We’ve taken significant steps to adapt to this evolving landscape,” he reveals. “We’ve established Mail & More, a dedicated GSS solution for e-commerce and mail traffic management. Additionally, our partnership with Cargo AI has enabled us to invest in digital platforms, facilitating a seamless transition towards digitalization.”
ECS Group continues to be a leader in the digital world, looking for ways to incorporate automation and artificial intelligence (AI) into its daily operations. Thominet acknowledges the nascent stage of AI implementation but underscores its potential in enhancing predictive capabilities and optimizing operations. “AI holds the promise of revolutionizing our industry, and we are committed to harnessing its power to drive efficiency and elevate customer experiences,” says Thominet.
Thominet reflects on the varying degrees of digital maturity across regions, noting Europe and the Middle East as frontrunners in embracing online business. “Surprisingly, Europe has emerged as a leader in this regard, followed closely by the Middle East,” he observes. “While Asia and the USA are catching up, there’s still progress to be made in terms of digital adoption.”
Impact of COVID-19 on Industry Dynamics
The COVID-19 pandemic has accelerated the industry’s digital transformation, prompting a shift towards remote work and digital solutions. Thominet reflects on the pandemic’s role in catalyzing change within the industry. “The COVID-19 period forced us to reevaluate our operations and embrace digital solutions,” he acknowledges. “It catalyzed change, pushing both the new and old generations to adapt to digital transformation.”
Thominet expresses confidence in the industry’s readiness to embrace change, particularly driven by the influx of the new generation. “The new generation is inherently more inclined towards embracing digitalization,” he asserts. “As industry leaders, it’s our responsibility to facilitate this transition and capitalize on the opportunities it presents.”
Diversification as a Shield Against Risk
Thominet emphasizes the importance of diversifying revenue streams as a safeguard against potential risks. With a keen eye on market dynamics and bolstered by robust business intelligence, ECS Group identifies and seizes opportunities swiftly. “Our close proximity to market opportunities and vigilance in monitoring market trends enable us to preempt risks and capitalize on emerging prospects,” notes Thominet.
ECS Group’s proactive stance towards revenue diversification is evident in its exploration of new freight solutions. He elaborates, “We see opportunities to implement new freight solutions, such as joint ventures with airline partners, which not only mitigates risk but also allows us to capitalize on emerging market trends.”
Middle East and Beyond: A Nexus of Growth
Acknowledging the transformative shifts in the Middle East, Thominet highlights ECS Group’s proactive stance in the region. With a formidable presence in Dubai, the company is poised to harness the region’s burgeoning aviation and healthcare sectors. “The Middle East presents a dynamic landscape, fueled by both regional advancements and global influences. It’s an area of immense potential for us,” Thominet noted.
ECS Group’s active engagement in the Middle East extends beyond traditional logistics to capitalize on the region’s diverse opportunities. Thominet elaborates on the company’s strategic initiatives, stating, “Our presence in Dubai serves as a strategic gateway, allowing us to tap into the region’s thriving aviation and healthcare industries. We are actively exploring collaborations and partnerships to expand our footprint and enhance our service offerings.”
The recent geopolitical challenges, particularly the Red Sea crisis, have underscored the region’s strategic importance in global logistics. Thominet acknowledges the impact of these challenges while emphasizing ECS Group’s resilience and adaptability. “Despite the geopolitical complexities, the Middle East remains a key focus area for us. We are committed to navigating these challenges while capitalizing on the region’s vast potential,” he asserts.
Furthermore, Thominet highlights the region’s pivotal role in driving technological innovation, particularly in the adoption of digital solutions. “The Middle East is at the forefront of digital transformation, with a strong emphasis on innovation and technology adoption. We see tremendous opportunities to leverage digital solutions to enhance efficiency and customer experiences in the region,” he adds.
Thominet discusses the synergies between the Middle East and the booming Indian market. “India’s booming economic growth and increasing trade volumes make it a significant market for ECS Group,” he states. “The combination of the Middle East’s strategic location and India’s economic dynamism creates a compelling opportunity for us to expand our presence and deliver value to our customers.”
ECS Group’s strategic investments in both the Middle East and India reflect its commitment to capitalizing on emerging market opportunities and driving sustainable growth. Thominet concludes, “As these regions continue to evolve, ECS Group remains dedicated to fostering strategic partnerships, embracing innovation, and delivering unparalleled service to our global clientele.”
Beyond Borders: Charting Growth Trajectories
Geographical expansion is just one facet of ECS Group’s growth strategy. Thominet emphasizes the importance of diversification in services, offering comprehensive solutions beyond sales and operations. “Our focus is on total cargo management, providing end-to-end solutions that empower airlines to streamline their operations,” explains Thominet.
As ECS Group continues to evolve, Thominet underscores the company’s commitment to continuous innovation. “We aim to provide a comprehensive suite of services, encompassing ground supervision and outsourcing, to meet the evolving needs of our clientele,” he adds.
Advice for Industry Pioneers
Reflecting on ECS Group’s journey, Thominet underscores the importance of reliability, innovation, and adaptability. “In this dynamic industry, aligning with trusted partners and embracing innovation is paramount,” advises Thominet. He emphasizes the significance of continuous reinvention, urging industry players to remain agile and proactive in navigating the winds of change.
In his concluding remarks, Thominet takes a forward-looking stance, emphasizing ECS Group’s resolute dedication to advancing industry innovation and influencing the course of international logistics.
Istanbul, Turkiye: Turkish Airlines has resumed flights to Tripoli, the capital of Libya, on March 28, 2024, with three flights a week—Tuesdays, Thursdays, and Sundays.
Turkiye’s flag carrier connects Africa to most destinations in the world. It operates 62 destinations across the African continent alone. Worldwide, the airline flies to 130 countries and 346 destinations.
During the inauguration ceremony at Mitiga International Airport, Turkish Airlines CEO Bilal Ekşi, stated: “As Turkish Airlines, we feel the excitement of connecting continents, this time in Tripoli, the capital of Libya. We are delighted to start flights again to Libya, with which we have historical ties. We will continue to bring cultures together in Africa, as in many continents.”
Turkish Airlines, which flies to 130 countries and 346 destinations, continues to provide its passengers with unlimited connectivity through new destinations, while also extending its high quality and service to every corner of the world.
Turkish Airlines passengers will be able to travel from Istanbul to Tripoli for USD 379 and from Tripoli to Istanbul for USD 299 between March 28 and May 31, 2024, with tickets purchased between March 23 and May 15, 2024.
The prices applicable within the scope of the campaign are the official website prices of Turkish Airlines; however, they may vary at ticket sales offices and agencies.
Scheduled Flight Times:
Meanwhile, AnadoluJet, established as a sub-brand of Turkish Airlines in 2008 to meet the air transportation needs with more advantageous options, has started its ticket sales under the name “AJET” on its official website ajet.com as of March 12.
AnadoluJet has reunited over 150 million guests with their loved ones over the past 16 years since its establishment.
Now under its new name and scope, AJET is aiming to soar higher by offering a more modern, comfortable, and accessible experience for its guests while planning to be a prominent low-cost airline on a global scale and further strengthen its competitive position in the market.
AJET will operate flights to a total of 93 destinations, including 41 domestic and 52 international, with its fleet of 95 aircraft during the summer season of 2024. Within the next 10 years, it plans to fly to a total of 44 countries as a global growth target with a fleet of 200 aircraft.
Operating since 1976, the company’s services extend to over 100 airlines and 1,000 freight forwarders worldwide, making it a vital player in the global air cargo network.
By Mohammed Irshad
As we look ahead to 2024 and beyond, there is no change to our long-term policy of investment in innovation, led by our Performance Enhancement team. It is admittedly ever more challenging to find new opportunities to further enhance our operations, but we continue to try. Equally important, our every action and decision are now taken with an eye to sustainability, and this is now enshrined in our culture through our Sustainability Strategy Framework.”
At the heart of Hong Kong’s bustling aviation hub lies Hong Kong AirCargo Terminal Limited (Hactl), a name synonymous with efficiency, innovation, and excellence. Operating since 1976, the company stands as the leading air cargo terminal in Hong Kong, offering the most comprehensive and efficient ground handling services with state-of-the-art facilities.
Born to optimize the restricted cargo space at Hong Kong’s former Kai Tak Airport, Hactl has evolved to support the city’s ambition to become a world-class cargo hub. Over the past decades, the company has meticulously crafted a proud history marked by substantial investment, continuous innovation, rich experience, and a commitment to industry best practices.
Recognized as the world’s largest independent handler at the Hong Kong International Airport – the global pinnacle of air cargo hubs – Hactl sets the gold standard by which the industry measures itself. Handling almost 40% of all air cargo traffic flowing through this international nexus, the company not only creates the framework for cargo management, but also clears the path for air freight to become more intelligent, efficient, and sustainable in the future.
Hactl’s SuperTerminal 1, stands as the world’s single largest multi-level air cargo terminal with a designed capacity of handling up to 3.5 million tons every year. Boasting massive handling systems that represent the epitome of automation and efficiency, SuperTerminal 1 is evidence of Hactl’s commitment to providing state-of-the-art facilities. Accredited under every relevant industry standard, the terminal accommodates every type of cargo and aircraft.
Hactl provides a true one-stop shop, offering comprehensive services such as terminal handling, ramp handling, crew transport, documentation, charter flight support, and value-added logistics services. Hactl’s services extend to over 100 airlines and 1,000 freight forwarders worldwide, making it a vital player in the global air cargo network.
In addition to physical cargo handling, freighter ramp handling, documentation handling, and crew transportation, Hactl provides unique multi-modal service between Hong Kong and mainland China through its wholly-owned subsidiary Hacis.
At the heart of SuperTerminal 1’s operation is COSAC-Plus, the latest generation of Hactl’s air cargo management system. This cutting-edgetechnology seamlessly links forwarders, airlines, and regulatory bodies,providing unparalleled data flows and visibility of cargo status.
At the forefront of development, Hactl adopts cutting-edge technologies, Orchestrating a transformative symphony in the global transportation of goods. From automated guided vehicles gracefully navigating through warehouses to state-of-the-art software optimizing21every step of the logistics chain, Hactl not only envisions but actively engineers a future where air cargo is synonymous with intelligence, velocity, and sustainability. Air Cargo Update had the privilege of engaging in an insightful conversation with Joanna Li, Executive Director – Commercial and Business Development of Hactl. Here is an exclusive glimpse into the visionary perspectives and strategic insights that propel Hactl to the forefront of the air cargo industry.
As we step into the new year, could you provide insights into how 2023 unfold for Hactl? What were the key achievements, challenges, and pivotal moments for the company during the past year?
2023 was a challenging year for the air cargo industry as a whole, impacted by geo-political issues such as Ukraine and Israel, and trade tensions between major economic powers. At Hactl, we have seen steady improvement throughout the second half year, buoyed up by increasing e-commerce activity. We are still expecting 2024 to see a return to modest underlying growth.
How does Hactl’s use of Automated Service Kiosks (ASK) improve air cargo operations, and what’s next in your digitalization journey?
The ASKS are digitizing what was a paper-based, manual process. With large and constant volumes of visitors collecting cargo from Hactl, anything we can do to speed up the process is good for customers and relieves potential congestion on the site. The high-tech features of the ASKs also provide a more robust layer of security since there is no human involvement in scrutinizing and matching documents to the presenting individual. This is a technology that is already used in other government applications. Other processes and services will be added progressively to the kiosks’ capabilities. At this moment, we are also studying various projects involving the use of Al to improve our work processes across the board, and thus efficiency.
How does Hactl’s partnership with Aerovision Technology enhance safety and reliability in Hong Kong’s air cargo industry?
We are looking at all possible means of eliminating the risk of fires from lithium-ion battery shipments. We introduced sniffer dogs in 2023 to detect any possible undeclared shipments, and this new intelligent thermal
system further strengthens our precautions by detecting any suspicious temperature variances that could indicate batteries are overheating inside a built-up ULD and in danger of causing a fire. It is far better to eliminate any potential problem on the ground before cargo is loaded and flies.
Hactl has made a public commitment to the Science-Based Target initiative (SBTI). What specific carbon reduction targets have been set, and how do these align with the goals of the Paris Agreement?
Hactl has committed to reduce absolute scope 1 and 2 GHG (greenhouse gas) emissions by 50.4% by 2030, from a 2018 base line, in line with the 1.5°C trajectory for limiting global temperature rises put forward at the Paris Agreement. The company also commits to reduce absolute scope 3 GHG emissions from purchased goods and services, fuel- and energy-related activities, waste generated in operations, employee commuting and downstream leased assets by 50.4% within the same timeframe. The target boundary includes land-related emissions and removals from bioenergy feedstocks.
The Science Based Targets initiative (SBTI) is a global body enabling companies and financial institutions to set ambitious emissions reduction targets in line with the latest climate science. The SBTi’s goal is for businesses across the world to support the global economy in halving emissions before 2030, and achieving net zero before 2050.
Among the many measures Hactl has employed, or will implement, to achieve its SBTi targets, are replacing internal combustion-powered vehicles and ground support equipment (GSE) with electric versions; procuring Renewable Energy Certificates (RECs); increasing the use ofenergy-efficient lighting and heating, ventilation and air conditioning (HVAC) systems; working with suppliers to reduce Hactl’s upstream emissions, especially from purchased goods and services; implementing digital management systems to eliminate paper use; and devising innovative ways of diverting wood, paper, plastics, and mixed waste from landfill.
Hactl signed an agreement with CLP to purchase Renewable Energy Certificates. How has this partnership influenced the sustainability of your operations, and are there plans to expand the use of renewable energy in the future?
The agreement covers six years commencing in August 2022, and will be equivalent to a total reduction of around 18,000 tonnes of carbon emissions associated with electricity (based on the carbon intensity of the electricity sold by CLP Power in Hong Kong in 2021). Hactl has become the largest purchaser of CLP RECS in the airport community. Each unit of electricity in a REC represents the environmental attributes of electricity that are either generated or purchased by CLP Power from local renewable energy sources, including solar power, wind power, and landfill gas projects.
With its purchase of RECS, Hactl reduces its carbon footprint, demonstrating its continued commitment to renewable energy. We continue to invest in new ways to support our overall aims but, while we wait for further new technology to become available to us, this purchase of CLP RECS provides us with an immediate and highly -effective method of supporting the generation and use of clean energy.
Hactl mentions having a world-class Green Terminal aligned with the United Nations’ Sustainable Development Goals (SDGs). Could you provide specific examples of how this commitment is reflected in your day- to-day operations and overall business strategy?
The 17 UN SDGs are closely reflected in Hactl’s recently introduced Sustainable Strategy Framework, which informs every aspect of the company’s operations and decision-making and sets standards and goals for staff and suppliers. Staff and visitors are constantly reminded of the SDGs, which form the basis of interactive displays and quizzes within Hactl’s office stairwells.
Recent examples of Hactl following the SDGs are its New Life for Old Uniforms initiative, which saw 8000 unused, outdated uniforms converted to useful strong tote bags and cute teddy bears; and its sponsorship of a campaign to achieve workplace recognition of and support for, the challenges of menstruation for female workers. The campaign also includes a series of educational activities to promote menstrual equity in the community.
How is Hactl strategically positioning itself to capitalize on the growing digital global economy within the air cargo industry, and could you outline specific initiatives the company is implementing to strengthen its role in the evolving digital landscape?
We have long felt that digitization of air cargo processes is vital to thefuture efficiency of the industry, and to securing its place in e-commerce supply chains where digital data flows eliminate delays and errors, andprovide the transparency and visibility demanded by end customers.Hactl and its subsidiary Hacis have facilitated digital supply chains by providing integration with partners’ systems, and by systematically eradicating all paper-based processes.
This paid a major dividend during COVID lockdowns, enabling Hactl tocontinue operating with all its office staff working remotely. Among the many examples of digital facilitation are our new ASKS whichelectronically release import cargo and update records without humanintervention; our paperless COSAC-eLoading system which provides digital manifests and aircraft loading instructions that can be updatedand shared in real-time, facilitating late changes to bookings; and our mobile apps which enable collectors of import shipments to pre- register their trucks and receive fast-track services. All data collected by these systems is visible to customers.
How does Hactl strategically enhance supply chain efficiency and address challenges through collaborations in the air cargo industry?
Hactl’s standard service offering is designed to provide its airline customers with competitive, safe, and efficient handling of their flights both through the quality and scope of services. Where additional customization is required, Hactl is always open to discussion and will always accommodate such requests whenever possible. A recent example is the partnership with Qatar Airways on sniffer dogs to detect undeclared lithium batteries in cargo. Initially introduced to address their specific concerns, the service has subsequently been made available to all carriers. Our collaboration with ATL on the thermal detection system mentioned above is also a very recent example of partnerships in the industry driving aviation safety.
A recent example is the partnership with Qatar Airways on sniffer dogs to detect undeclared lithium batteries in cargo. Initially introduced to address their specific concerns, the service has subsequently been made available to all carriers. Our collaboration with ATL on the thermal detection system mentioned above is also a very recent example ofpartnerships in the industry driving aviation safety.
As we look ahead to 2024 and beyond, what strategic priorities and initiatives is Hactl prioritizing to further enhance its position in the air cargo industry?
There is no change to our long-term policy of investment in innovation, led by our Performance Enhancement team, whose job is to seek out inefficiencies and resolve them through tech-led solutions. It is our long-held obsession with optimum performance for our customers that has made a major contribution to the high standing of Hong Kong today, as a global air cargo hub; and we will continue to do everything we can to help the airport maintain its leading role. It is admittedly ever more challenging to find new opportunities to further enhance our operations, but we continue to try. Equally important, our every action and decision are now taken with an eye to sustainability, and this is now enshrined in our culture through our Sustainability Strategy Framework.
Liege, Belgium: Saudia Cargo, Worldwide Flight Services (WFS), a Member of the SATS Group, and Cainiao Group, have officially launched their strategic collaboration at Cainiao’s Liege eHub in Liege Airport, Belgium, further solidifying their longstanding partnership.
The collaboration is aimed at optimizing logistics processes through operational streamlining and the
adoption of logistics innovations.
An inauguration ceremony was held on 01 March at the airside of the eHub, currently leased by WFS, with logistics procedures, facilities, and innovations invested in by Cainiao, demonstrating a commitment to delivering the best quality service solutions to clients and partners. WFS, in close collaboration with Cainiao, operates within the air cargo station.
Since November 2021, Cainiao and WFS have been working together to enhance operational quality for joint partners like Saudia Cargo. Key service level agreement commitments include a 3-hour e-commerce transit, BUP release within 3 hours from ATA, and truck handling in less than 90 minutes.
The collaboration has also bolstered the logistics capacity of the eHub, with three temperature- controlled facilities jointly designed by the three parties. These include areas for loose 2-8°C
(205 sqm), BUP 2-8°C (140 sqm), and loose 15-25°C (400 sqm), supporting the transportation
of perishable and pharma cargo products.
Additionally, the eHub has obtained BCP certification, enabling the transport of fresh goods and further enhancing its capacity to facilitate cross-border trade.
This initiative addresses the growing demand for high-quality logistics operations in the cross-border e-commerce sector, particularly in the Middle East and European markets. Earlier this year, Cainiao launched its international express shipping service, Global 5-Day Delivery, in collaboration with AliExpress, now available in ten countries worldwide.
The collaboration between Saudia Cargo and Cainiao includes specific freighter flights from Hong Kong to Riyadh and Liege, strategically tailored to meet the increasing logistics demands in these key regions and enhance e-commerce delivery efficiency. Furthermore, the contract extension to WFS for handling over 50,000 tonnes annually on flights connecting Liege and Riyadh underscores Saudia Cargo’s ambition for operational excellence and reliable logistics services.
WFF’s investment in subleasing part of the Cainiao facility in Liege illustrates its commitment to innovation and efficiency, creating a dedicated area for swift and real-time information processing. The integration of innovative technology solutions, including AGVs, advanced PDAs, digital dashboards, and live tracking systems, supports a new generation of cargo management systems utilizing IoT technologies to drive efficient and sustainable e-commerce handling.
Teddy Zebitz, CEO of Saudia Cargo, remarked: “Our collaboration marks a strategic milestone, addressing the burgeoning significance of e-commerce in the air cargo sector. Our aim is clear: to introduce a business model that enhances efficiency, reliability, and innovation on a global scale, reshaping the landscape of international trade. With the Kingdom of Saudi Arabia serving as a pivotal market, our operations into Liege solidify its status as a crucial hub for efficient connections to Europe, while also strengthening our position in the KSA market.”
“Central to this endeavor is our partnership with Cainiao, leveraging their unparalleled capacity and global network. Our meticulous process, from pre-built ULDs in Hong Kong to seamless handover in Liege via Riyadh, ensures an uninterrupted flow of e-commerce materials. In parallel, as we expand our capacity and cargo flights worldwide, the collaboration with WFS/SATS underscores our commitment to innovation and efficiency, revolutionizing e- commerce handling with cutting-edge technologies,” he added.
John Batten, Chief Executive Officer, Europe, Middle East, Africa and Asia (EMEAA) WFS, a Member of the SATS Group, also commented: “WFS is proud to be extending our partnership with Cainiao and Saudia Cargo. As highly-respected leaders in their respective fields, they recognize that key aspects of e-
commerce and cargo handling supply chains are most efficient when they are delivered by experienced and trusted partners. By combining WFS’ proven handling capabilities with the use of innovative technologies, our team in Liege look forward to delivering the clearly-defined service standards set by Cainiao and Saudia, and to supporting the continued growth of our successful collaboration.”
Eric Xu, Vice President of Cainiao Group, noted: “Cainiao is committed to transforming the logistics industry through continuous innovation to enable a seamless e-commerce experience and we are delighted to find close partners like Saudi Cargo and WFS on this path. Through continuously equipping our Liege eHub with cutting-edge technology solutions and facilities, we managed to boost the efficiency of logistics operations while improving customer experience through greater transparency and traceability. We are confident that this win-win collaboration will further reinforce Cainiao’s position as the world’s leading cross-border e-commerce logistics provider by offering the valued customers of us three companies with enhanced experience.”
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