Aramex Launches Self-Service Kiosk in Dubai
Aramex (DFM: ARMX), a leading global provider of comprehensive logistics and transportation solutions, has launched an innovative self-service kiosk at its main branch in Umm Ramool, Dubai. This marks the first time a logistics company has introduced an end-to-end solution of this kind in Dubai.
The OMNI Drop Off self-service kiosk allows customers to seamlessly pack, weigh, and ship parcels within minutes, all without the need for assistance from an operator.
Supplied by OMNIC, the Milan-based international R&D company that creates automation and self-service solutions for logistics, retail, e-commerce, and HoReCa, the Kiosk serves as a self-service point for Aramex customers, allowing them to send and return parcels without waiting in a queue or communicating with an agent.
Intel-Powered Kiosk
Intel Camera and AI technology enable the kiosk to accurately measure parcel dimensions for precise pricing, eliminating delivery errors.
Moreover, it analyzes parcels to detect forbidden items or substances for security purposes.
Elena Abboud, Global Innovation Manager at Aramex, stated: “To enhance customer experience, we are excited to introduce the OMNI Drop-Off kiosk at our Umm Ramool branch in Dubai. This new solution seamlessly integrates into our customers’ busy lives, offering fast and reliable service. Currently in a pilot phase, we plan to expand it to multiple UAE locations and other countries, including 24/7 access points like malls and community centers, allowing consumers convenient access to our services.”
Ann Snitko, Chief Product Officer at OMNIC, said: “OMNI Drop Off introduces self-service to the first mile. Similar to self-checkout kiosks in retail, it allows customers to send parcels conveniently without assistance. While common in shopping, this is innovative for parcel sending, and we aim to change that.”
Quick Six-Step Parcel Drop-Off Process
The process takes just a few minutes and involves six simple steps:
- The customer brings their parcel to the Aramex Umm Ramool branch.
- Pack the parcel using materials available at the OMNI Drop-Off kiosk.
- Weigh the parcel on the scale and automatically measure its dimensions.
- Enter the shipping details and make the payment.
- Print the shipping label and attach it to the parcel.
- Place the parcel in a locker under the OMNI Drop-Off system for dispatch.
The kiosk serves as proof of concept and is already available for customers to use.
OMNIC and Aramex’s Innovation Team’s project can scale across branches following a successful three-month pilot phase.
