Emirates SkyCargo Unveils eQuote for Real-Time Cargo Booking
Emirates SkyCargo has introduced eQuote, a new digital tool to enhance its cargo operations. Available on e-SkyCargo, eQuote allows customers to request and manage spot quotations 24/7, providing real-time data for a seamless booking experience. This rollout is part of the airline’s digitization strategy aimed at improving customer experience and operational efficiency.
Matthew Scott, Vice President of Pricing and Interline at Emirates SkyCargo, said, “Accelerating digital transformation is a key pillar of our strategic roadmap. The launch of eQuote enriches the exceptional customer service that Emirates SkyCargo is renowned for.”
Digital Solutions and Customer Experience
Emirates SkyCargo’s digital strategy focuses on driving innovation and efficiency. The division has integrated digital solutions into its operations, with digital adoption now accounting for more than 60% of all bookings. Products available for digital booking include perishables, pharmaceuticals, and general cargo.
To meet growing demand, Emirates SkyCargo established its presence on major digital marketplaces such as WebCargo, cargo.one, CargoAi, and CargoWise. This presence allows customers to make bookings, view schedules, and access real-time capacity 24/7.
Enhanced Digital Touchpoints
Emirates SkyCargo has revamped its digital channels, including e-SkyCargo and The updated e-SkyCargo portal features improved usability, while the rebranded offers a more intuitive design and enhanced mobile-friendliness.
Digitization remains a key priority for Emirates SkyCargo. By analyzing booking data, the airline aims to better adjust schedules, product capabilities, and routes to ensure timely delivery of goods worldwide.
