A New Era in Logistics Monitoring and Intervention

Published: Thursday, August 29, 2024

Federal Express Corporation (FedEx) has introduced FedEx Surround®, an advanced solution designed to revolutionize logistics and supply chain management by enhancing shipment control and visibility. Initially available to customers in Hong Kong SAR and Singapore, FedEx Surround® will soon expand to other Asia-Pacific markets, including mainland China, Japan, Malaysia, Australia, Korea, and Taiwan.

FedEx Surround® integrates seamlessly with FedEx’s existing transportation network, offering three levels of service: Select, Preferred, and Premium. This new suite of tools is tailored to support industries such as healthcare, aerospace, and high-tech by providing critical updates and interventions to ensure the integrity and timely delivery of sensitive shipments.

Key Features of FedEx Surround®:

  • Flexibility and Control: The Surround® dashboard provides near real-time global visibility and predictive analytics using artificial intelligence (AI) and SenseAware ID technology.
  • Enhanced Operational Value: Special handling codes facilitate prioritized boarding and handling, support cold chain management, and enable both in- and out-of-network interventions.
  • Peace of Mind: 24×7 expert support ensures proactive monitoring and intervention, with dedicated teams at hubs, ramps, and stations, and offers customized reporting for customers.

FedEx Surround® leverages advanced sensor technology, including SenseAware ID, which uses Bluetooth Low Energy (BLE) to transmit precise package location data every two seconds. This frequent data transmission, compared to traditional scanning protocols, allows FedEx to track packages hundreds of times, providing an unprecedented level of real-time visibility.

Kawal Preet, President of FedEx Asia Pacific, emphasized the impact of FedEx Surround®: “At FedEx, we are constantly innovating to meet the evolving needs of our customers. FedEx Surround® is not just about tracking; it’s about smartly intervening in real-time to ensure that shipments are actively managed to mitigate risks. This solution is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments.”

FedEx’s commitment to innovation is evident in the strategic use of AI and machine learning technologies within the FedEx Surround® system, which helps predict potential disruptions and enables swift, informed decision-making. The introduction of FedEx Surround® marks a significant advancement in how businesses manage logistics, providing enhanced visibility and control over their supply chains.