London Heathrow introduces automatic processes for passengers
A new payment method is being introduced at London Heathrow Airport, which will see a cardless and cashless process for passengers.
Plaza Premium Lounges is one of the first outlets at Heathrow to launch the payment method, known as Alipay, across all the terminals it operates in.
Alipay is a popular, eWallet payment system based in China which provides a secure way to shop and store money and all transactions are carried out safely through the Alipay website, either by searching for the outlet name or by scanning a QR code via a mobile phone, tablet or other technical devices.
The payment method is already popular within the travel industry with many airlines and airports across the world already accepting the electronic payment process such as Aeroflot, Vanilla Air and Emirates.
Amin Amin, general manager of the United Kingdom arm of Plaza Premium Group, said: “Alipay is already a successful and well-known brand across East Asia and we’re proud to be able to bring the concept to Europe and the UK, but more importantly be the first brand to bring it to
London Heathrow Airport through our lounges, proving that once again Plaza Premium Group has a strong desire to do be one step ahead of our competitors which in turn gives a better customer experience.
“Alipay is a slick, easy and convenient way of paying in an ever-growing technology led age that is becoming ever-less reliant on cash and card payments and means that passengers that use our services won’t find the need to ensure that they carry various kinds of currency for the
destinations that they will visit.”
Payment methods that work in association with Alipay include Visa, Mastercard and American Express and it was launched in China in 2004 and Zapper is the UK company that facilitates Alipay.
Stephen Glenfield, digital manager at Heathrow, said: “We are constantly developing technology to adapt to the diverse needs of our passengers.
“We are delighted that Plaza Premium have become the first independent UK lounge to embrace Alipay, ensuring East Asian customers have a seamless and improved experience every time they travel through Heathrow.”
