Dnata starts operations from new Concourse

Global air services provider dnata will handle all flights and baggage at Concourse D, as well as all passengers transiting though this new part of Terminal 1. From the new concourse, dnata will serve passengers from more than 70 airlines, departing or arriving in Dubai, or in transit en route to their final destination. Concourse D has the capacity to serve 18 million passengers every year.

Approximately 3,000 dnata staff have been assigned to the new facility, working in various capacities from check-in, special handling, airside operations and marhaba.

“We are excited to be a part of this milestone in Dubai International’s history. Our team is ready to face the challenge to ensure each passenger and piece of baggage arrives seamlessly in Concourse D,” said Jon Conway, Divisional Senior Vice president. “From aircraft appearance, baggage and passenger handling, ramp services, and cargo, every person plays an integral part in making sure that operations run efficiently in the new concourse. Our ultimate goal is to ensure our customer airlines and their passengers enjoy a smooth travel experience.”