Menzies Aviation to increase efficiency, transparency and competitiveness with Wipro’s cargo handling product

Published: Wednesday, March 22, 2023

Menzies Aviation will use Wipro’s cargo handling product to increase the transparency, efficiency and competitiveness of its air cargo management services.

Wipro’s cargo handling product was designed with cloud-native technologies to improve business efficiencies, enhance employee experience and customer service through increased automation, and provide business insights.

The product is expected to provide greater visibility of cargo location to both Menzies and its customers, support scanning technology for cargo and documentation, and integrate directly with customers’ operating systems, resulting in increased transparency and real-time-tracking.

It is also designed to enable new technologies developed for warehouses of the future including robotics, autonomous vehicles and true paperless environments.

Robert Fordree, executive vice president cargo, Menzies Aviation, said that “Wipro’s platform will ensure we can utilise cutting-edge systems and products in the years ahead”.

He added: “This agreement will enable end-to-end digitalization of our operations, process standardisation, consistent customer service and enhanced employee experience, which is hugely important in attracting a new generation of cargo professionals.

“Our teams will be able to utilise an operating system that is more aligned to the look and feel of everyday apps, and our customers will benefit from increased transparency of cargo status, use of automation to speed up processes and improved safety and security procedures.”

OmkarNisal, managing director UK & Ireland, Wipro Limited, said: “Wipro is delighted to partner with Menzies Aviation, a global powerhouse in aviation services. This collaboration enables us to leverage Wipro’s extensive technological capabilities coupled with Menzies’ vast cargo-handling and management experience to deliver a product that will help revolutionise the air-cargo industry.

“We are excited to deliver a modern, contemporary cargo handling solution architected on latest technologies that will support Menzies’ air cargo transformation and growth plans. Wipro’s new product is radically simple to use through a reimagined user experience paradigm.

“It will also address the urgent need for improved efficiencies in the supply chain driven by the tremendous growth in e-commerce business, while also improving processes in air cargo. We will continue to leverage Wipro’s vast technology prowess and invest in the product to deliver industry leading solutions to Menzies and the air cargo industry.”

Menzies will be rolling out the Wipro product to five air cargo locations — Bucharest in Romania; Wellington, Christchurch, and Auckland in New Zealand; and Macau in China — by the end of 2023, with further plans to fully implement it across Menzies’ global network by the end of 2024.