IAG Cargo Unveils New Operations Control Centre at London Heathrow

IAG Cargo, the cargo division of International Airlines Group (IAG), has officially opened its new London Operations Control Centre at its largest hub, London Heathrow. This cutting-edge facility is a significant advancement in IAG Cargo’s commitment to enhancing operational performance and customer service.

The new centre is equipped with advanced audio-visual and data visualization technology at every workstation, including a new digital wall designed to improve coordination, situational awareness, and the visualization of crucial operational data. This investment aims to enhance decision-making and operational efficiency, allowing teams to manage over 2,000 freight movements per day with real-time data and workload forecasting tools.

David Rose, Director of London Operations at IAG Cargo, highlighted the transformative impact of the new facility. “The opening of our new London Operations Control Centre exemplifies our dedication to being a customer-focused and operationally efficient business. This facility represents a major leap forward in our operational management in London, equipping our teams with advanced tools and technology to improve operational quality and proactively address potential issues. It’s a significant milestone in our ambitious transformation plan.”

In addition to the technological upgrades, IAG Cargo is introducing six new senior management roles to oversee daily operations at the control centre. This move is intended to ensure high-quality performance for customers around the clock. The development of the facility also incorporated feedback from the teams working there, ensuring that their insights were integral to the final design.

The London Operations Control Centre marks a major step in IAG Cargo’s ongoing efforts to drive operational improvements and enhance the overall efficiency of its service.