Myanmar Airways International, Myanmar National Airlines and Bhutan Airlines have appointed dnata as their ground handler while Air New Zealand, Turkish Airlines and China Southern Airlines are using the company as their in-flight caterer.
In 2016, dnata will provide technical ramp services to Japan Airlines and Etihad Airways will be the newest airline customer for passenger and ramp services in Singapore.
Mark Edwards, chief executive officer, dnata Singapore, believes that the success of the company rests on operating a customer-centric business model that delivers solid results in supporting its customers achieve their objectives. This is complemented with careful tactical planning and resource management. dnata Singapore has succeeded on the merits of being more flexible, more responsive and listening to the customer’s requirements more, and the new airline customer partnerships attest to the effective strategy.
“While we know that price is a determining factor in selecting a ground handler, our strategy is to focus on being more agile, more responsive to changes to fit the requirements with more tailored solutions for our airline customers. Keeping an eye on quality service delivery has differentiated us to our airline customers. This opportunity to serve eight new customers is a testimony that we are going in the right direction. Everybody in the company thinks of the customer’s needs first and that is the approach that we will continue to take,” said Edwards.